Natalie Ortiz
Summary
Dependable Production worker proficient in assembly line work. Bringing 20 years of related experience, including measuring ad cutting materials, operating equipment and following work instructions. Diverse background in Business Operations Management, Construction, Manufacturing, Production and assembly. Facilitated multiple projects simultaneously. Considered valuable, punctual employee with outstanding professionalism and sound judgement. Focused on maximizing productivity by providing exceptional service and coordinating team activities.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
AppleOne Employment Services
Pleasanton, CA
10.2022 - 01.2023
- Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers front line personnel in the various operating divisions and subsidiaries
- Prepare, analyze and/or submit documentation to the appropriate parties (agents and clients) in order to insure they are in accordance with all applicable laws and regulations relating to transportation of freight
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers service requirements
- Resolve banking and letter of credit problems
- Advise customers on payments terms
- Resolve billing issues and ensure that invoicing and vendor payments are billed accurately
- Complete accurate data input or corrections into computer database files
- Develop rates and/or provide quotes for the movement of freight
- Resolve billing issues on customer's behalf
- Generate special manual reports to meet customer's needs
- Ensure all communication with internal and external customers is updated timely
- Responsible for Freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted article submissions
- Complete import/export documentation in accordance with international trade regulations
- Engage with clients related to billing disputes, status of shipments developing new lanes, and improving service
- Dispatch carriers to pick up at CFS, FTN and customer related distribution centers
- Track and trace functions, including entry of all milestones and exceptions
- Work all iServe cases
- Coordinate oversized and out of gauge shipments
- Handle Hazmat shipments.
Production Associate
TESLA, INC
FREMONT, CA
06.2021 - 01.2022
- Worked on Model 3 Tesla production line performing complex assembly of Tesla Vehicles
- Ability to perform repetitive duties, with rotations, while standing for long periods of time
- Lifting of production materials consisting of 30-75 lbs
- Diligently maintained safety and quality standards
- Completed product assembly according to standardized procedures
- Moved items between machines, conveyors and transport equipment to meet production needs
- Used hand and power tools to perform operational and routine tasks
- Inspected and repaired products to meet project expectations.
Carpenter Apprentice
Carpenters Union Local 405
San Jose, CA
07.2013 - 05.2021
- Measured and marked cutting lines on materials using a ruler, pencil, and chalk line
- Cut and shaped material to specified measurements using hand tools such as saws, chisels, planes, and drills
- Assembled cut and shaped materials and fastened them together with nails, screws, dowels, glue or metal connectors
- Installed cabinets, doors frames, windows frames, baseboards and other fixtures according to specifications
- Inspected finished products for conformance to standards of quality and accuracy in dimensions
- Read blueprints or drawings for information on specific construction projects
- Performed rough framing tasks such as laying out walls or installing studs in preparation for drywall installation
- Constructed forms for pouring concrete foundations and slabs-on-grade utilizing 2x4's masonite sheathing and staking techniques
- Used ladders safely when accessing hard-to-reach areas during installations
- Followed OSHA and corporate safety regulations and procedures
- Installed drywall, ceilings and trim and fabricated replacement trim and moldings
- Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter
- Assisted journeyman carpenters in installing fixtures and fittings
- Maintained clean and organized workplace to optimize performance, efficiency and safety
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time
- Installed windows, flooring or trim using hand or power tools.
Production Worker
See's Candies
South San Francisco, CA
03.2006 - 06.2013
- Assisted in setting up production lines for manufacturing processes
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods
- Performed minor repairs on machinery as needed
- Followed safety protocols while operating machines and equipment
- Monitored production line operations to ensure efficiency and accuracy
- Troubleshot technical issues that arose during assembly process
- Identified defective parts or components and removed them from production line
- Conducted routine maintenance checks on all machinery used in the production line
- Cleaned up work area at end of shift to maintain safe working environment
- Communicated with team members regarding tasks assigned during shift
- Produced quality products by palletizing, packaging and assembling finished items
- Monitored production line, watching for pile-ups or jams.
Production Line Worker
Oroweat Bread Company
South San Francisco
02.2000 - 12.2005
- Operated automated bakery machinery in accordance with safety regulations.
- Monitored oven temperatures during baking process.
- Assisted with the packaging and labeling of finished products.
- Ensured quality standards were met throughout the production process.
- Performed minor maintenance on equipment as needed.
- Cleaned, sanitized and restocked workstations at end of shift.
- Followed all safety guidelines while operating machinery.
- Recorded information such as batch numbers, quantities. onto log sheet.
- Dismantled bakery machines after each use and cleaned them thoroughly before reassembling them again..
- Trained new employees on proper operation of bakery machinery and related processes.
- Set up equipment for each job, including adjustments to temperature and time settings, to optimize machinery for target production specifications.
- Troubleshot and resolved issues occurring during production.
- Completed pre-operational equipment checks to verify readiness for production runs and make necessary adjustments.
Production Assembler
Merrills Packaging Inc.
Burlingame
01.1998 - 02.2000
- Assembled components and sub-assemblies according to written instructions, diagrams, and blueprints.
- Performed quality checks throughout the production process to ensure all parts met specifications.
- Inspected finished products for defects, ensuring conformance with customer requirements.
- Cleaned work areas and equipment regularly to maintain a safe and orderly workplace environment.
- Monitored machine operations during shift to detect malfunctions or out-of-specification operating conditions.
- Repaired defective parts using appropriate machinery or hand tools.
- Identified faulty equipment or processes that may require maintenance or repair services.
- Followed safety regulations while operating machinery in accordance with company policies and procedures.
- Removed completed items from production line following established protocols for quality assurance purposes.
- Assisted other team members with troubleshooting complex problems on the assembly line when required.
- Collaborated with supervisors in order to develop strategies for improving efficiency in the assembly process.
- Ensured compliance with environmental regulations when disposing of hazardous materials.
- Packaged and palletized completed products and prepared for shipping.
Education
Associate of Arts Business Administration and Management -
DeAnza College
01-2025
Skills
- Meticulous Attention to Detail
- Project Planning
- Time management
- Quality Inspection
- Precision measurement
- Quality Inspections
- Hazardous Material Handling
- Shipment Preparation
- Hand tools
- Shipping coordination
- Lockout and tagout procedures
- Product Inspection
- OSHA Compliance
- Assembly procedures
- Loading and unloading protocols
- Quality assurance standards
- Electrical Safety
- Machine Setups
- Fabrication
- Machinery Operation
- Product Packaging
- Production Scheduling
- Production background
- Equipment Troubleshooting
- Equipment Operation
- Manufacturing Experience
Timeline
Customer Service Representative
AppleOne Employment Services
10.2022 - 01.2023
Production Associate
TESLA, INC
06.2021 - 01.2022
Carpenter Apprentice
Carpenters Union Local 405
07.2013 - 05.2021
Production Worker
See's Candies
03.2006 - 06.2013
Production Line Worker
Oroweat Bread Company
02.2000 - 12.2005
Production Assembler
Merrills Packaging Inc.
01.1998 - 02.2000
Associate of Arts Business Administration and Management -
DeAnza College
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