Natalie Osborne
Donalds,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Admin Representative
Brio Primary Care
03.2024 - Current
- Maintains detailed patient records to ensure accurate documentation of care provided and progress made.
- Streamlines office operations for increased efficiency by maintaining organized patient records and documentation.
- Manages caseloads efficiently, prioritizing tasks and maintaining organized patient records for easy reference.
- Improves office efficiency by accurately maintaining patient records and updating information as needed.
- Reduces errors in patient records by meticulously updating demographic and insurance information.
Live Answer Representative
Brio Primary Care
09.2022 - 03.2024
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Developed relationships with customers by providing prompt responses to their requests and inquiries.
- Utilized problem-solving skills to identify solutions for difficult customer issues.
- Set up and updated customer accounts with interactions, payments, and personal information.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
Case Manager
Eating Recovery Center
10.2020 - 07.2022
- Input patient data into NOVA, added forms for patients/parents, tracked contact with providers, sent discharge notes, treatment plans, and aftercare plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Dietary Assistant
Eating Recovery Center
01.2020 - 10.2020
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Attended weekly staff meetings and gave updates to patient's ietitian, psychiatrist, and primary therapist.
- Lead a meal planning group weekly.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary requirements, resulting in better overall health outcomes.
- Monitored and evaluated patient progress, documenting results.
Senior Therapist, RBT
Project HOPE Foundation
01.2017 - 10.2018
- Developed individual client-based programs for specific behaviors and recorded data after each data trial.
- Administered medical needs as directed by supervisor.
- Conferred with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Evaluated treatment effectiveness regularly, adjusting strategies as needed for optimal results.
- Established trusting relationships with clients, creating a strong foundation for successful therapy.
Assistant Preschool Teacher
First Baptist Spartanburg
05.2015 - 01.2017
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Attended staff meetings to review and to improve services to children and families.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Aided lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
Internship
Julie Valentine Center
08.2016 - 11.2016
- Observed live interviews of disclosure.
- Assisted staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Science - Psychology
University of South Carolina Upstate
Spartanburg, South Carolina12.2016
Skills
- Telephone reception
- Customer Relations
- Data entry proficiency
- Patient Records Documentation
- Attention to Detail
- Administrative Support
- Multitasking and Organization
- Problem-Solving
References
- Haley Mackey, 864-483-1390
- Tyler LaMaster Peterson, 864-884-6454
Timeline
Admin Representative
Brio Primary Care
03.2024 - Current
Live Answer Representative
Brio Primary Care
09.2022 - 03.2024
Case Manager
Eating Recovery Center
10.2020 - 07.2022
Dietary Assistant
Eating Recovery Center
01.2020 - 10.2020
Senior Therapist, RBT
Project HOPE Foundation
01.2017 - 10.2018
Internship
Julie Valentine Center
08.2016 - 11.2016
Assistant Preschool Teacher
First Baptist Spartanburg
05.2015 - 01.2017
Bachelor of Science - Psychology
University of South Carolina Upstate
Similar Profiles
Jasmine BridgesJasmine Bridges
Schedule Analyst at Brio Primary CareSchedule Analyst at Brio Primary Care
Beth BarfieldBeth Barfield
Certified Medical Assistant at Brio Primary CareCertified Medical Assistant at Brio Primary Care
ELIZABETH REIDELIZABETH REID
Phlebotomy Team Lead at BRIO Primary CarePhlebotomy Team Lead at BRIO Primary Care