Natalie Ott
Littleton,CO
Summary
Service industry professional with over 20 years of experience, specializing in fine dining. Expertise in wine knowledge, sales strategies, and exceptional customer care. Proven track record of delivering high-quality service in upscale dining environments. Seeking restaurant dedicated to providing excellent dining experiences as well as great team experience.
Overview
15
15
years of professional experience
Work History
Manager, Administration
Cakeheads
Centennial, CO
05.2025 - Current
- Oversaw sales and operations for bakery, ensuring efficient daily functions.
- Managed customer relations to resolve inquiries and complaints promptly.
- Executed all positions within bakery to maintain operational flow.
- Handled ordering and inventory management
Manager, Lead Decorator, Wedding Coordinator
Waive the Grain Bakery
Littleton, CO
08.2023 - 05.2025
- Supervised a team
- Oversaw sales, production, and development of exceptional product.
- Collaborated with customers to accomplish intricate edible designs.
- Developed menus and taste profiles, effectively marketing them to enhance sales
Loan Specialist, Team Lead
The Savings Group
Denver , CO
04.2022 - 05.2023
- Consistently top of the leader board and sales team
- Nationally recognized for sales in the company
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Facilitated customer engagement through adept conversational techniques
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed up to 45 accounts concurrently
Service Specialist
The Capital Grille
Denver, CO
08.2018 - 04.2022
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
- Educated customers on special pricing opportunities and company offerings.
- Upheld strict quality control policies and procedures during customer interactions.
- Assessed customer needs and upsold products and services to maximize sales.
- Developed personal rapport with many members of the community
- Consistently reached sales and service goal numbers tracked across the company
- Top in sales competitions for 2 years in a row
Server, Cocktail, Trainer, Closer
Jing
Greenwood Village, CO
06.2017 - 08.2018
- Worked many different positions within the company.
- Maximized sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed frequent assessments of knowledge of training materials and procedures
- Met or exceeded sales targets on consistent basis with proactive promotional strategies
Server, Winetender
Cru Wine Bar
Denver, CO
03.2016 - 08.2017
- Responsible for the knowledge and sale of an extensive and frequently rotating wine list.
- Provided detailed explanations of wine flights including geographic region, varietal, style, and flavor profiles.
- Worked as a team with all duties including, seating, answering phones, reservations, food expedition, and general restaurant maintenance.
- Responsible for stocking all bottles while tracking inventory, as well as revising wine lists accordingly.
Server
Del Frisco's
Greenwood Village, CO
04.2013 - 10.2015
- High volume, upscale atmosphere
- Responsible for large event execution
- Expected to uphold a superior level of professionalism and service
- Extensive spiel utilizing complete and detailed product knowledge
- Participated in wine training and education of staff
Server, Trainer, Hospitality Specialist
Melting Pot
Littleton, CO
02.2011 - 05.2013
- In-depth knowledge of food preparation, timing and safety. Food preparation facilitated tableside.
- Unique atmosphere with an extended dining experience and table presence.
- Required to spiel for every course.
- Special occasion planning such as proposals, anniversary, and birthday preparations.
- Maitre D' responsibilities, maintaining guest relations, and monitoring of unique guest requests and needs.
Education
Bachelor of Arts - Psychology
Metropolitan State College of Denver
2007
Skills
- Extensive hospitality background
- In-depth knowledge of products offered
- High-volume experience in high stress situations
- High level of customer service and integrity
- Able to adapt to quick changing situations
- Organized and determined
- Reliable and excited to learn
- Experience in management and leadership
Professional References
- William Voyles 719-290-5119
- Amber Askew 252-573-1409
- Justyn Brogen 816-810-5832
Accomplishments
- Level 1 Sommelier
- Food Handler certified
- ServSafe certified
- Tips certified
Timeline
Manager, Administration
Cakeheads
05.2025 - Current
Manager, Lead Decorator, Wedding Coordinator
Waive the Grain Bakery
08.2023 - 05.2025
Loan Specialist, Team Lead
The Savings Group
04.2022 - 05.2023
Service Specialist
The Capital Grille
08.2018 - 04.2022
Server, Cocktail, Trainer, Closer
Jing
06.2017 - 08.2018
Server, Winetender
Cru Wine Bar
03.2016 - 08.2017
Server
Del Frisco's
04.2013 - 10.2015
Server, Trainer, Hospitality Specialist
Melting Pot
02.2011 - 05.2013
Bachelor of Arts - Psychology
Metropolitan State College of Denver
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