Natalie Padron-Martinez
Medical Office Supervisor
Lakeland,FL
Summary
Dynamic Medical Office Supervisor at The Oncology Institute of Hope and Innovation, recognized for enhancing patient satisfaction through streamlined scheduling and effective communication. Skilled in healthcare compliance and employee relations, I successfully reduced patient wait times and optimized office efficiency, fostering a collaborative environment that improved overall team performance.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Medical Office Supervisor
The Oncology Institute of Hope and Innovation
Lakeland, FL
01.2022 - Current
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
- Handled conflict resolution among staff members effectively fostering a harmonious working environment.
- Reduced patient wait times by optimizing staff schedules and improving communication between medical professionals.
- Established strong relationships with patients, creating an environment of trust and open communication.
- Facilitated seamless collaboration between physicians, nurses, and administrative staff through effective communication channels.
- Improved overall office efficiency by regularly evaluating workflow processes and implementing necessary updates.
- Maintained accurate inventory records for medical supplies and equipment, resolving discrepancies promptly as they arose.
- Coordinated staff training sessions to maintain a high level of competency among all team members.
- Participated in the recruitment process by conducting interviews and making informed hiring decisions for the medical office.
- Supervised facility maintenance activities such as repairs or renovations ensuring minimal disruption of day-to-day operations.
- Enhanced patient satisfaction by streamlining front office processes and implementing efficient scheduling systems.
- Monitored budget expenditures for the medical office, identifying cost-saving opportunities to optimize resources.
- Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on changes in the industry.
- Developed procedures for handling confidential patient information, ensuring privacy and security at all times.
- Managed a team of administrative staff, providing support and guidance for their professional development.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Pulled charts and prepared for nurse and doctor assessment.
- Trained all new employees on records management system.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Coordinated luncheons with Pharmaceutical Representatives.
- Oversaw office records and maintained strict document control.
- Reviewed and sent medical records to other physicians upon request.
- Aided with prescription refill requests.
- Managed appointments, registrations and patient relations in a busy office.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Gathered, processed, and shipped lab specimens.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
Authorization Coordinator
University Of Hematology and Oncology
Tampa, FL
06.2020 - 09.2021
- Streamlined authorization processes by implementing a centralized tracking system for pending and approved requests.
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Participated in regular audits of authorization files, addressing discrepancies and implementing corrective actions as needed.
- Reviewed authorizations from payer to determine approved or denied items.
- Increased efficiency in handling authorization cases through effective prioritization based on urgency and complexity levels.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Stayed informed about regulatory changes relevant to the healthcare industry, ensuring compliance in all authorization activities.
- Developed comprehensive training materials for new Authorization Coordinators, contributing to their successful onboarding process.
Front Desk Coordinator
Cano Health
Brandon, FL
01.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
Customer Service Representative
GC Services
Lakeland, FL
09.2018 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Shift Manager
McDonald's
Lakeland, FL
10.2016 - 09.2018
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL 08.2018 - 06.2020
High School Diploma -
George Jenkins High School
Lakeland, United States 07.2020 - Current
Skills
Effective problem solving
Certification
Licensed Phlebotomist
Timeline
Medical Office Supervisor
The Oncology Institute of Hope and Innovation
01.2022 - Current
High School Diploma -
George Jenkins High School
07.2020 - Current
Authorization Coordinator
University Of Hematology and Oncology
06.2020 - 09.2021
Front Desk Coordinator
Cano Health
01.2019 - 03.2020
Customer Service Representative
GC Services
09.2018 - 12.2018
Associate of Arts - Psychology
Hillsborough Community College
08.2018 - 06.2020
Shift Manager
McDonald's
10.2016 - 09.2018
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