Natalie Parker

Manager: Evan Helton

• Provided the best possible customer service experience when a customer calls in to seek assistance with matters regarding their account issues.
• Overcoming obstacles on every call, was my main objective.
• I would always feel such a sense of accomplishment going above and beyond to resolve each and every dilemma, on every call, with each individual person.
• An important part of my job was to not let the customer off the call until their issue is fully resolved.
• I would always work to reconcile each situation on my own, using the resources available to me… But sometimes it would take involving the chat support team, reaching out to my supervisor, or even escalating to one of the managers available, to assure I've explored every option possible. It's always been very important to me, no matter how lengthy the process.
• Provided remote technical support to agents during their shifts to ensure smooth operations and minimize downtime.
• Developed and maintained a comprehensive knowledge base of common customer issues and their resolutions to improve efficiency and reduce the need for escalation.

Temporary Seasonal Position

• Assisted agents with reshipping cosmetics out to customers whose orders deemed unfulfilled.
• Assisted with overflow of reshipments for cosmetic companies such as Clinique and Smashbox.
• Completed data entry tasks with accuracy and efficiency.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

• Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
• Reviewed work orders and discussed with supervisors.
• Essentially, answered inbound calls from stranded motorists and dispatched roadside assistance.
• Secured services including towing, lockouts, tire changes, fuel delivery, electronic vehicle charging, and more.
• Maintained accurate records of customer calls and service requests
• Ensured accurate and detailed documentation of all customer interactions and services provided
• Effectively communicated with emergency responders to relay accurate information about the situation
• Provided exceptional customer service by showing empathy and understanding towards stranded motorists in urgent situations
• Provided exceptional customer service by resolving roadside assistance issues in a timely and efficient manner, ensuring customer satisfaction and loyalty.
• Provided timely and accurate updates to customers regarding the status of their roadside assistance request.

• Maintained office organization to support efficiency, professionalism and performance objectives.
• Consulted with management to resolve equipment performance and output quality problems.
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Daily duties included: Data entry with Lotus. Accounts payable and receivable,
• Answering phones, Sending and faxing invoices.
• Implemented and maintained a document management system to ensure efficient storage and retrieval of important information.
• Managed office supply inventory and ordered necessary items to ensure smooth daily operations.
• IImplemented and managed an automated office operations system to streamline client correspondence, payment schedules, and data communications.
• Streamlined office operations by developing and implementing standardized procedures for data entry, accounts payable and receivable, and client correspondence.
• Developed and implemented a comprehensive employee training program to enhance skills and improve productivity.
• Identify and implement cost-saving measures in office operations.
• This was a part time job that I worked while finishing school.

• Greeted each customer/patient in a friendly manner inside the pharmacy, in the store, and at the drive-thru.
• Answered a multi-line phone, operated the fax and copy machine.
• Processed scripts by drop off, refill, phone, fax, and e-script.
• Filed scripts under insurance, counted pills with accuracy, bottled, and labeled the bottles.
• Handed off the prescription bottles to the pharmacist to be checked for any drug interactions.
• Rang up the customers at the register and then referred them to the pharmacist for any questions or consults.
• Assist in managing inventory of medication and pharmacy supplies.
• Assist with inventory management by tracking medication stock levels and notifying the pharmacist of any shortages or expirations.
• Assist in resolving customer concerns or complaints related to medications or pharmacy services.
• Provide exceptional customer service by addressing customer inquiries and concerns, and ensuring a positive experience
• Collaborate with pharmacists to ensure accurate and timely processing of prescriptions.

• In charge of making the weekly schedules for the other pharmacy techs and interns.
  
• Greeted each customer/patient in a friendly manner in the pharmacy and out in the store.
  
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Processed scripts by drop off, refill, phone, fax, and e-script.
  
• In charge of making the weekly schedule for the other pharmacy techs and interns.
  
• Assisted in managing inventory of medication and pharmacy supplies.
• In charge of medication recalls.
• Assisted with inventory management by tracking medication stock levels and notifying the pharmacist of any shortages or expirations.
• Assisted in resolving customer concerns or complaints related to medications or pharmacy services.
• Provided exceptional customer service by addressing customer inquiries and concerns, and ensuring a positive experience
• Collaborated with pharmacists to ensure accurate and timely processing of prescriptions.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.
• Entered and processed patients' prescriptions into internal system.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Collected co-payments or full payments from customers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Counted, measured and compounded medications following standard procedures.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Developed and implemented improvements to pharmacy organization system.
• Liaised with other pharmacies to eliminate issues related to product expiration.