Natalie Parker

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Transcribed phone messages and relayed to appropriate personnel.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

• Customer services.

•Helped train new employees.

•learned how to keep a clean and organized environment