Hi, I’m
Natalie Parsons
Campbell,CA
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Summary
Driven to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking employee enthusiastic about learning this field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
years of professional experience
Work History
Classic Car Wash,Ca
Sales Advisor
11.2022 - Current
Job overview
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Implemented brand marketing and sales campaigns.
Everde Growers
Merchandiser
07.2021 - 07.2022
Job overview
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Tracked and recapped key item performance.
Shell Gas Station
Gas Station Team Member
08.2018 - 06.2021
Job overview
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Used technical skills to complete Tasks in Software.
- Answered questions and provided information about Area of Expertise.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
Office Depot Inc
Business Center Representative
06.2011 - 01.2014
Job overview
- Used knowledge and suggestive selling techniques to build department.
- Researched discrepancies to assist with customer inquiries.
- Answered phone calls to handle customer concerns and complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided ongoing guest service.
Education
Foothill CollegeLos Altos, CA
Veterinary Assistant from Veterinary Medicine (Pre-Veterinarian)
07.2022
Center For Employment Training San Jose, CA
Culinary Arts Certification from Culinary Arts
2010
Yerba Buena High SchoolSan Jose, CA
01.2009
Skills
- New Business Opportunities
- Product and Service Knowledge
- Procurement and Sales
- POS Transactions
- POS Inventory System Operation
- Corrective Actions
- Organizational Systems
- Operational Efficiency
- Inside and Outside Sales
- Client Needs Assessment
- Customer Rapport-Building
- Account Servicing
- Visual Displays
- Post-Sales Support
- Cash Register Systems
- Closing Sales
- Cash Counting
- Speaking Clearly
- Customer Buying Habits
- Upselling Strategies
- Needs Understanding
- Maintaining Customer Database
- Product Demonstration
- Credit and Debt Card Processing
- Pallet Jacks
- Material Prepping
- Complex Problem-Solving
- Creative Solutions
- Customer Understanding
- Microsoft PowerPoint
- Sales Expertise
- Making Appointments
- Technological Knowledge
- Persuasive Negotiations
- Quotas and Goals
- Google Docs
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Advisor
Classic Car Wash,Ca
11.2022 - Current
Merchandiser
Everde Growers
07.2021 - 07.2022
Gas Station Team Member
Shell Gas Station
08.2018 - 06.2021
Business Center Representative
Office Depot Inc
06.2011 - 01.2014
Foothill College
Veterinary Assistant from Veterinary Medicine (Pre-Veterinarian)
Center For Employment Training
Culinary Arts Certification from Culinary Arts
Yerba Buena High School
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