Natalie Parsons
Springtown,TX
Summary
Dynamic customer service representative with a proven track record at Adleta, excelling in problem resolution and active listening. Enhanced customer satisfaction through efficient order processing and training new staff, contributing to a significant reduction in resolution time. Proficient in call management and maintaining product knowledge to support team success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Adleta
05.2017 - Current
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Managed order processing and tracking to ensure timely delivery.
- Answered constant flow of customer calls with minimal wait times.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Trained new staff on customer service protocols and company policies for improved team performance.
- Developed efficient solutions for common customer problems, reducing resolution time significantly.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Education
High School Diploma -
Mckinney High School North
McKinney, TXSkills
- Customer service
- Active listening
- Microsoft outlook
- Computer proficiency
- Documentation
- Data entry
- Call management
- Problem resolution
- Product knowledge
- Staff training
- Follow-up skills
- Recordkeeping strengths
- Order processing
Timeline
Customer Service Representative
Adleta
05.2017 - Current
High School Diploma -
Mckinney High School North
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