Natalie Paulman
West Plains,MO
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Productive, hardworking, and known for consistent performance against target sales goals and customer service expectations. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Associate
Serial Grillerz
04.2019 - 08.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Created solutions for customers to satisfy specific needs, quality and budget
Supervisor
Auntie Annes Pretzels
02.2018 - 01.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified individual employee's unique work styles and adapted management methods.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Associate
Arbys Resturant
06.2015 - 12.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
Customer Service Representative Agent
Casella Waste Management
10.2014 - 06.2015
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities. (Roll Off Containers)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's database.
- Addressed escalated customer service issues sent from other service teams including collections to save customer relationships.
- Set up new customer accounts and updated existing profiles with latest information.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Processed payment via telephone with focus on accuracy, efficiency and privacy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into databases with speed and accuracy using F1-12 coding
Seasonal Associate
GameStop
11.2014 - 01.2015
- Worked varied hours, days, nights and weekends, midnight releases as business needs dictate.
- Provided quotes to customers for purchase of products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Cross-Trained Associate
Panera Bread
07.2013 - 10.2014
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Used POS system to enter orders, process payments and issue receipts.
- Learned every position in cafe and provided backup at key times.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Missouri State University - West Plains
West Plains, MO05.2023
Skills
- Attention to Detail
- Sales Expertise
- Inbound and Outbound Calling
- Staff Management
- Payment Collection
- Time Management
- Professional and Courteous
- Verbal and Written Communication
- New Hire Training
- POS System Operations
Timeline
Associate
Serial Grillerz
04.2019 - 08.2019
Supervisor
Auntie Annes Pretzels
02.2018 - 01.2019
Associate
Arbys Resturant
06.2015 - 12.2015
Seasonal Associate
GameStop
11.2014 - 01.2015
Customer Service Representative Agent
Casella Waste Management
10.2014 - 06.2015
Cross-Trained Associate
Panera Bread
07.2013 - 10.2014
High School Diploma -
Missouri State University - West Plains
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