Natalie Peraza
Spring Hill,FL
Summary
Passion for promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Collaborative employee with a dedication to promote, engage, and empower work culture.
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Clubhouse Attendant
RIZZETTA
04.2023 - Current
- Greet residents and offer assistance.
- Promptly respond to all requests and concerns.
- Handle any customer complaints in a professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Cultivated interpersonal skills by building positive relationships with others.
- Collect payments for rental and clubhouse events.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Prior Authorization Specialist
CVS/Caremark
11.2022 - 03.2023
- Streamlined prior authorization processes by implementing efficient tracking systems.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
Credit Card Specialist
U.S. Bank
05.2021 - 11.2022
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
Lead Retail Sales Associate
Target
09.2019 - 04.2021
- Greet customers and help with product questions, selections and purchases.
- Handle customer service desk and help guests over the phone.
- Help customers complete purchases, locate items and join reward programs.
- Check pricing, apply discounts, and ring guests up in a fast and efficient manner.
Head Hostess
Cheddar's Scratch Kitchen
11.2017 - 08.2019
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Handled To-Go orders online, over the phone, and walk-in guests.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL06.2014
Skills
- Strong Communication and Interpersonal Skills
- Facility Upkeep
- Complex Problem-Solving
- POS Software
- Computer Proficiency and Microsoft Office
- Customer Service
- Adaptable and Flexible
- Engaging with Diverse Customers
- Honest and Ethical
- Documentation and Reporting
- Insurance procedures
Timeline
Clubhouse Attendant
RIZZETTA
04.2023 - Current
Prior Authorization Specialist
CVS/Caremark
11.2022 - 03.2023
Credit Card Specialist
U.S. Bank
05.2021 - 11.2022
Lead Retail Sales Associate
Target
09.2019 - 04.2021
Head Hostess
Cheddar's Scratch Kitchen
11.2017 - 08.2019
High School Diploma -
Nature Coast Technical High School
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