Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie Perez

Moreno Valley,California

Overview

9
9
years of professional experience

Work History

Operations Manager

Superior Auto Styling
03.2023 - 10.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Daily Cash handling and Deposits
  • Process invoices and manage office budgets


Customer Service Representative

Way.com
04.2022 - 12.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Processed customer policies and inquiries via phone and email.
  • Promoted new products and services to existing and new customers.
  • Delivered superior customer service to retain customer and attract future customers.

Customer Service Sales Representative

Fiesta Auto Insurance
07.2020 - 01.2021
  • Present and sell both auto and home insurance products both in-person and over the phone.
  • Customized existing policies to suit individual client needs .
  • Sought out new prospects and developed client relationships through networking.
  • Referrals, lead database and cold calling
  • Maintained relationships with various referrals partners
  • Daily Cash handling


Office Manager

Freeway Insurance
09.2018 - 02.2020
  • Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
  • Improved customer satisfaction through superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Created reports, presentations and other materials for executive staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Daily Cash handling and Deposits

Sales Office Manager

Adrianas Insurance Services
01.2015 - 09.2018
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

High School Diploma -

Garey High School
Pomona, CA
2014

Skills

  • Customer Service
  • Data Entry
  • Product Promotion
  • Time management
  • Problem Solving
  • Client relationships
  • Bilingual
  • Leadership
  • Communication

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Superior Auto Styling
03.2023 - 10.2023

Customer Service Representative

Way.com
04.2022 - 12.2022

Customer Service Sales Representative

Fiesta Auto Insurance
07.2020 - 01.2021

Office Manager

Freeway Insurance
09.2018 - 02.2020

Sales Office Manager

Adrianas Insurance Services
01.2015 - 09.2018

High School Diploma -

Garey High School

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Natalie Perez