Natalie Perez
Moreno Valley,California
Overview
9
9
years of professional experience
Work History
Operations Manager
Superior Auto Styling
03.2023 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Daily Cash handling and Deposits
- Process invoices and manage office budgets
Customer Service Representative
Way.com
04.2022 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Processed customer policies and inquiries via phone and email.
- Promoted new products and services to existing and new customers.
- Delivered superior customer service to retain customer and attract future customers.
Customer Service Sales Representative
Fiesta Auto Insurance
07.2020 - 01.2021
- Present and sell both auto and home insurance products both in-person and over the phone.
- Customized existing policies to suit individual client needs .
- Sought out new prospects and developed client relationships through networking.
- Referrals, lead database and cold calling
- Maintained relationships with various referrals partners
- Daily Cash handling
Office Manager
Freeway Insurance
09.2018 - 02.2020
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Improved customer satisfaction through superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Daily Cash handling and Deposits
Sales Office Manager
Adrianas Insurance Services
01.2015 - 09.2018
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
High School Diploma -
Garey High School
Pomona, CA2014
Skills
- Customer Service
- Data Entry
- Product Promotion
- Time management
- Problem Solving
- Client relationships
- Bilingual
- Leadership
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Superior Auto Styling
03.2023 - 10.2023
Customer Service Representative
Way.com
04.2022 - 12.2022
Customer Service Sales Representative
Fiesta Auto Insurance
07.2020 - 01.2021
Office Manager
Freeway Insurance
09.2018 - 02.2020
Sales Office Manager
Adrianas Insurance Services
01.2015 - 09.2018
High School Diploma -
Garey High School
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