Mariah Castro
Arlington,TX
Summary
Accomplished Manager with proven expertise in team leadership, strategic planning, and organizational excellence, developed over a successful career. Adept at empowering employees to autonomously manage daily operations. Skilled trainer and mentor with exceptional management capabilities and a results-driven approach
Overview
11
11
years of professional experience
Work History
Manager, Corporate Experience
Topgolf Dallas Corporate Office
Dallas, TX
11.2019 - Current
- Directed a national team to develop and implement global culture initiatives and events, significantly enhancing employee satisfaction and retention across multiple regions.
- Simultaneously developed and initiated multiple large-scale projects, managed costs, and monitored performance.
- Key liaison between management and employees.
- Directed and managed the office support team, ensuring efficient daily operations and administrative support.
- Managed office budgets, tracked expenses, and ensured adherence to financial policies and best practices.
Salon Coordinator
Johnny Rodrigues The Salon
Dallas, TX
02.2018 - 10.2021
- Supported salon stylists and owners with administrative and operational tasks.
- Delivered exceptional customer service, adeptly resolving conflicts to maintain a positive client experience.
- Coordinated client scheduling and managed event planning.
- Developed and implemented successful inventory tracking programs, improving stock management and reducing discrepancies.
- Achieved a 10% increase in services and retail sales through strategic planning and targeted marketing initiatives.
Manager of Bar Operations
Union Park
Addison, TX
11.2013 - 01.2018
- Determined daily practices of restaurant and bar to optimize the success of establishment.
- Solely responsible for stock control behind bar including inventory, ordering and completing PO's.
- Present for meetings pertaining to vendor management and set dates for marketing events
- Director of onboarding scheduling and training of employees
Education
High school diploma -
Forney High School
Forney, TX06.2009
Skills
- Microsoft Office including Outlook, Word, Excel, and PowerPoint
- Proficient with multiple proprietary software programs for management of customer accounts
- Recruiting, onboarding/orientation, initial and annual reviews, disciplinary actions, and terminations
- Conflict Management
- Performance Management
- Office Management
- Team Leadership
Timeline
Manager, Corporate Experience
Topgolf Dallas Corporate Office
11.2019 - Current
Salon Coordinator
Johnny Rodrigues The Salon
02.2018 - 10.2021
Manager of Bar Operations
Union Park
11.2013 - 01.2018
High school diploma -
Forney High School