Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Perez

Lubbock

Summary

Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed. Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale.

Overview

4
4
years of professional experience

Work History

Sales Associate

Gap Outlet
10.2021 - 03.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Sales Associate

Hollister.Co
12.2022 - 01.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Cashier

Drug Emporium
03.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.

Retail Sales Consultant

Optimum
09.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Retail Sales Representative

AT&T
08.2024 - 12.2024
  • Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
  • Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
  • Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
  • Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.

Customer Service Cashier

Circle K
12.2024 - 03.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Stylist Sales Associate

Banana Republic Factory Store
03.2025 - 05.2025
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Connected and engaged with customers to understand styling needs.
  • Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
  • Built long-lasting customer relationships through attentive service and consistent followups.
  • Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.

Education

High School Diploma -

Lubbock High School
Lubbock, TX
05.2023

Skills

  • Product Merchandising
  • Customer Engagement
  • Sales Development
  • Handling Customer Complaints
  • Customer Satisfaction
  • Upselling Strategies
  • Trend Awareness
  • Product Recommendations
  • Customer Service
  • Money Handling
  • Customer Assistance
  • POS System Operations
  • Conflict Resolution

Timeline

Stylist Sales Associate

Banana Republic Factory Store
03.2025 - 05.2025

Customer Service Cashier

Circle K
12.2024 - 03.2025

Retail Sales Representative

AT&T
08.2024 - 12.2024

Retail Sales Consultant

Optimum
09.2023 - Current

Cashier

Drug Emporium
03.2023 - 08.2023

Sales Associate

Hollister.Co
12.2022 - 01.2023

Sales Associate

Gap Outlet
10.2021 - 03.2022

High School Diploma -

Lubbock High School

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