Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Natalie Perez

Queens

Summary

Motivated and compassionate professional with a Bachelor's degree in Forensic Psychology and a strong background in customer service, communication, and client support. Bilingual in English and Spanish, with the ability to effectively communicate and build positive relationships with diverse populations. Skilled in maintaining accurate records, managing multiple responsibilities, and working efficiently in fast-paced environments. Known for strong organizational and interpersonal skills, with a commitment to providing exceptional service and contributing to a positive and professional workplace.

Overview

3
3
years of professional experience

Work History

Technician

Pearle Vision Woodside
Woodside
06.2025 - Current
  • Answer phone calls, Schedule appointments, file, and maintain patient records
  • Verified vision benefits (VSP, EyeMed, Davis, etc.)
  • Performed pre-testing procedures, including Auto-Refraction, OCT, Visual Field, and Auto-tonometer

Volunteer Crisis Counselor

Crisis Text Line
03.2025 - 06.2025
  • Engaging in active listening to understand texters’ concerns and emotions.
  • Providing empathetic and non-judgmental support to individuals experiencing distress.
  • Assessing risk levels to determine if immediate intervention or escalation is necessary.
  • Collaborating with texters to identify coping strategies and resources for ongoing support.
  • Maintaining confidentiality and professionalism in all interactions.
  • Following Crisis Text Line protocols to ensure texters receive appropriate assistance.
  • Participating in training and feedback sessions to continuously improve crisis intervention skills

Work Study Fitness Center Attendant

John Jay College
03.2023 - 05.2023
  • Maintained cleanliness of the fitness center equipment and facilities
  • Monitored safety protocols to ensure that all patrons were safe while using the facility
  • Enforced rules related to proper dress code
  • Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies
  • Returned equipment to proper location and re-racked weights, equipment and accessories

Education

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York
New York, NY
05-2026

Skills

  • Strong communication
  • Attention to detail
  • Organizational skills
  • Active listening
  • Time management
  • Flexible and adaptable

LANGUAGES

Spanish: Bilingual

Timeline

Technician

Pearle Vision Woodside
06.2025 - Current

Volunteer Crisis Counselor

Crisis Text Line
03.2025 - 06.2025

Work Study Fitness Center Attendant

John Jay College
03.2023 - 05.2023

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York