Natalie Perkson
Plymouth,MA
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in transactions with excellent multi-tasking aptitude.
Overview
7
7
years of professional experience
Work History
Waitress
East Bay Grille Waterfront
12.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Beverage Attendant
East Bay Grille Pinehills
07.2019 - Current
- Serving drinks as well as food to customers on course.
- Engaged in suggestive selling and other sales techniques.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Maintained customer satisfaction with timely check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted guests and inquired into beverage choices.
- Maintained cart cleanliness and sanitation by washing and wiping down equipment.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
Waitress
Plymouth Public House
01.2022 - 09.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Seabags Maine
07.2020 - 03.2022
- Provide knowledge of all point of sales functions as well as all product available to customers
- Ensure all store visitors are made aware of business story and offered programs
- Weekly inventories as well as full store bi-annually
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained highest district sales for over one year.
Assistant Manager
Cold Stone Creamery
01.2020 - 07.2020
- Production of ice cream, cakes and other desserts sold in store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Catering Associate
Farms to Forks LLC
06.2016 - 01.2018
- Delivered catered food and supplies to facility for on-time set-up.
- Monitored dietary restrictions and served guests with special needs.
- Cleaned and organized kitchen stations to promote team efficiency.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Executed synchronized meal service simultaneously serving multiple guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Returned reusable goods and serving equipment for inventory and restock.
- Arranged linens and table settings according to seating plan and event theme.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Provided friendly, courteous service to create memorable moments for guests.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Some College (No Degree) -
Cape Cod Community College
Hyannis, MAHigh School Diploma -
Plymouth North High School
Plymouth, MA06.2019
Skills
- Efficient Organization
- Highly Emotionally Intelligent
- Product Knowledge
- Problem Resolution
- Product Sales
- Product Education
- Service Upselling
- Database Management
- Spreadsheet Creation and Management
- Friendly, Positive Attitude
- Dependable and Responsible
- Organization and Time Management
- Data Entry
Hobbies
- Home design as well as decorating.
- Enjoy doing yoga and pilates
- Going to the beach.
- Spending time with family and my dog!
Timeline
Waitress
East Bay Grille Waterfront
12.2022 - Current
Waitress
Plymouth Public House
01.2022 - 09.2022
Sales Associate
Seabags Maine
07.2020 - 03.2022
Assistant Manager
Cold Stone Creamery
01.2020 - 07.2020
Beverage Attendant
East Bay Grille Pinehills
07.2019 - Current
Catering Associate
Farms to Forks LLC
06.2016 - 01.2018
Some College (No Degree) -
Cape Cod Community College
High School Diploma -
Plymouth North High School
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