Natalie Person
Oakland,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Director of Sales
Homewood Suites Southaven
10.2022 - Current
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated contracts with vendors and suppliers, securing favorable terms and pricing for the company.
- Conducted regular reviews of market trends to inform pricing decisions that maximized profitability while remaining competitive in the industry.
Professional Tax Preparer
Carmichel Financial
09.2018 - Current
- Facilitated integration of modern tax software with client accounting software.
- Oversaw team of 5 tax professionals handling up to 400 clients per year.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Provided information about available products and services to clients, resulting in increased business opportunities.
Director of Sales
Hyatt Place Memphis/Germantown
08.2019 - 04.2021
- Responsible for driving sales to book meeting room events
- Make sales calls to potential clients to drive sales to hotel
- Creates contracts for sales team
- Conducts site visit to showcase property for future bookings
- Contracts SMERF business to increase weekend occupancy
- Creates BEOS and executes meetings held at hotel meeting space
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Monitored and coordinated workflows to optimize resources.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Regional Sales Manager
Big Cypress Lodge
11.2016 - 08.2019
- Responsible for booking group rooms in 17 states
- Continuously growing sales database in order to have successful email blast for promotions
- Travel to varies cities by confirmed appointments to establish relationships with meeting planners
- Required to cold and warm call contacts to grow sales database
- Attend yearly trade shows such as IMEX and Cvent Connect
- Attend face to face appointments with meeting planners at Smart Meetings to sell Big Cypress Lodge
- Exceeded targets by building, directing and motivating high-performing sales team.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
Convention Services Manager
Marriott Memphis East
09.2015 - 11.2016
- Prepare resumes to show incoming group arrival and meeting details. Weekly staff meeting to discuss updates
- Responsible for contract files after turnover of group
- Generated banquet event orders for food and beverage department
- Respond to catering leads to generate new business
- Respond to inbound catering leads by proposals. Follow up on leads within 24 hours to close business
- Make outside sales calls for new catering leads to exceed goals
Convention Services Manager
DoubleTree by Hilton Memphis Downtown
12.2012 - 05.2016
- Negotiate food and beverage prices
- Prepared sales contracts, group resumes, and banquet event orders
- Assist sales staff in soliciting new business
- Assisting Sales team with monthly sales calls to drive group revenue
- Work closely with all departments to ensure customer satisfaction
- Conduct site visits of sleeping rooms and meeting space
Sales Administrative Assistant
DoubleTree by Hilton Memphis Downtown
08.2012 - 12.2012
- Sent weekly reports to corporate revenue managers such group pace and group block pickup
- Route group contracts to appropriate departments to ensure client satisfaction
- Record minutes for weekly staff and Pre/Post con meetings
- Prepare Doubletree cookie orders for sales calls, site visits and special amenities forms for VIP clients
- Prepare group folders per Prism Hotels company standards
- Prepare banquet events orders for upcoming groups
- Create memos and special flyer for in-house events
- Assigned leads through Meeting-Broker, CVent, iDSS, and Starcite
- Assist DOS, GM, and Managers with daily operations
- Promoted to Convention Services Manager within 6 month of employment
Front Desk Agent/Sales Assistant
Residence Inn Germantown
08.2011 - 08.2012
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Set guest and group reservations and processed check-ins and check-outs
- Assisted in other areas of hotel as needed
- Coordinated with internal departments to handle wide range of guest needs
- Assisted sales manages by setting up meeting space, making reservations, and company resumes for group arrivals
Front Desk Supervisor
Hampton Inn Southaven
03.2005 - 08.2011
- Checked guests in and out of hotel
- Responsible for administrative duties such as bank deposits, payroll, and accounts receivables for more than 10 accounts
- Resolve discrepancies and offer reasonable resolutions for all guest issues
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Worked with Front Office Manager and Executive Housekeeping Manager to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
Education
High School Diploma -
Whitehaven High School
Memphis, TN06.2001
Skills
- 15 years experience of various hotel software
- Excellent team player
- AR/AP
- Accounting Skills
- Sales funnel management
- Trade show representation
- Competitor Analysis
- Customer Service
- Time management
- Account Reconciliation
- Marketing
- Client Relationship Management
- Sales Presentations
- Cold-calling
- Networking Events
- Social Media Savvy
Timeline
Director of Sales
Homewood Suites Southaven
10.2022 - Current
Director of Sales
Hyatt Place Memphis/Germantown
08.2019 - 04.2021
Professional Tax Preparer
Carmichel Financial
09.2018 - Current
Regional Sales Manager
Big Cypress Lodge
11.2016 - 08.2019
Convention Services Manager
Marriott Memphis East
09.2015 - 11.2016
Convention Services Manager
DoubleTree by Hilton Memphis Downtown
12.2012 - 05.2016
Sales Administrative Assistant
DoubleTree by Hilton Memphis Downtown
08.2012 - 12.2012
Front Desk Agent/Sales Assistant
Residence Inn Germantown
08.2011 - 08.2012
Front Desk Supervisor
Hampton Inn Southaven
03.2005 - 08.2011
High School Diploma -
Whitehaven High School
Similar Profiles
Daphine BrownDaphine Brown
Assistant General Manager at Home2 Suites Memphis/southavenAssistant General Manager at Home2 Suites Memphis/southaven
Ana GutierrezAna Gutierrez
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Diandra EstévezDiandra Estévez
Sales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal StudiosSales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal Studios
David J WeirDavid J Weir
Electrical General Foreman at American Electrical ContractorsElectrical General Foreman at American Electrical Contractors
TODD R. SWANTEKTODD R. SWANTEK
BOSK Battery Program Manager at BOSK BatteryBOSK Battery Program Manager at BOSK Battery