NATALIE PESTEL
Bozeman
Summary
Committed to resolving customer complaints in a professional and calm manner. In stressful situations, a detailed organizer of service operations with versatility. Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms. Ability to maintain a professional, calm, and efficient demeanor at all times.
Overview
9
9
years of professional experience
Work History
Sales Clerk
Three Forks Ace Hardware
01.2016 - Current
- Kept up to date on available products, store promotions, and customer service policies to better assist with any need
- Assisted customers in finding merchandise and promoted key items by answering questions about products and services
- Stepped in if other departments required assistance
- Scanned merchandise and bagged it using different strategies depending on the item
- Restocked shelves and racks with new merchandise
- Placed new merchandise on shelves and racks in appealing, well-organized arrangements to increase sales
- Assisted customers with problems and complaints in person and over the phone
- Greeted customers and assessed their requirements
- Educated customers about promotions to increase sales
Bozeman5starcleaning
Home Cleaner
06.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Waitress
Noolie's Willow Creek Cafe & Supper Club
05.2023 - 08.2023
- Organized and maintained the inventory area to ensure accuracy in finding items during downtime
- Calculated charges, issued table checks, and took customer payments
- Took orders from customers and clarified any questions or special items to ensure accuracy
- Will make menu recommendations if requested
- Vacuumed the carpets and swept the floors to get rid of the debris
- Cleaned and inspected food preparation areas to ensure that they were clean and sanitary
- Checked on all tables to refill drinks and respond to requests at appropriate intervals
- Was in charge of cleaning equipment and tools such as the dishwasher, hand washing stations, pot-scrubbing station, and trash compactor
- Took orders and served food and beverages with the help of 2 team members
- Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away
Education
High School -
Bozeman High School
Bozeman, MT01.2024
Bachelor of Arts - Business And Interior Design
Montana State University
Bozeman, MT05-2028
Skills
- Dining area cleanliness
- Table setting knowledge
- Front-of-house display creation
- Order accuracy
- Food running
- Organization
- Attention to detail
- Multitasking
Timeline
Bozeman5starcleaning
Home Cleaner
06.2024 - 09.2024
Waitress
Noolie's Willow Creek Cafe & Supper Club
05.2023 - 08.2023
Sales Clerk
Three Forks Ace Hardware
01.2016 - Current
High School -
Bozeman High School
Bachelor of Arts - Business And Interior Design
Montana State University
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