NATALIE PESTEL
Bozeman
Summary
Committed to resolving customer complaints in a professional and calm manner. In stressful situations, a detailed organizer of service operations, with versatility. Effective service coordinator for a variety of settings, including fast-paced banquet events, and casual dining rooms. Ability to maintain a professional, calm, and efficient demeanor at all times.
Overview
10
10
years of professional experience
Work History
Eco Shine Cleaning
Home Cleaner
Bozeman
05.2025 - 08.2025
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
5 Star Cleaning
Home Cleaner
Bozeman
05.2024 - 09.2024
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Clerk
Three Forks Ace Hardware
Three Forks
01.2016 - 08.2023
- Kept up to date on available products, store promotions, and customer service policies to better assist with any needs.
- Assisted customers in finding merchandise, and promoted key items by answering questions about products and services.
- I stepped in if other departments required assistance.
- Restocked shelves and racks with new merchandise.
- Assisted customers with problems and complaints in person and over the phone.
Waitress
Woolzie's Willow Creek Cafe & Supper Club
Willow Creek
05.2023 - 08.2023
- Organized and maintained the inventory area to ensure accuracy in finding items during downtime.
- I took orders from customers and clarified any questions or special items to ensure accuracy.
- I will make menu recommendations if requested.
- I vacuumed the carpets and swept the floors to get rid of the debris.
- Checked on all tables to refill drinks, and respond to requests at appropriate intervals.
- I was in charge of cleaning equipment and tools, such as the dishwasher, hand washing stations, pot-scrubbing station, and trash compactor.
- I greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
Education
High School -
Bozeman High School
Bozeman, MT01.2024
Skills
- Customer service
- Table setting knowledge
- Front-of-house display creation
- Order accuracy
- Team management
- Calm under pressure
Timeline
Eco Shine Cleaning
Home Cleaner
05.2025 - 08.2025
5 Star Cleaning
Home Cleaner
05.2024 - 09.2024
Waitress
Woolzie's Willow Creek Cafe & Supper Club
05.2023 - 08.2023
Sales Clerk
Three Forks Ace Hardware
01.2016 - 08.2023
High School -
Bozeman High School