Natalie Petersen
Issaquah,WA
Summary
Experienced leader with over 10 years of management in restaurant and retail pharmacy. Proficient in enforcing operational policies for budget control and performance improvement. Demonstrated success in enhancing team performance by implementing new procedures to achieve organizational objectives. Recognized for strong organizational skills, adaptability, and exceptional interpersonal abilities.
Overview
14
14
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
07.2015 - Current
- Ensured pharmacy compliance and metric achievement through innovative procedure development.
- Guided pharmacy assistants in skill enhancement and certification preparation through targeted learning initiatives.
- In charge of the schedule and the budget for all technicians in the pharmacy
- Responsible for coaching all new and current technicians.
- Oversaw inventory control and ensured accurate posting of all medication invoices.
- Responsible for resolving all customer relations/care issues.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Organized surplus medications and supplies to ensure availability.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Developed policies and procedures for effective pharmacy management.
Bar Manager
Jacks Bar and Grill
01.2012 - 11.2014
- Coordinated team member schedules seamlessly.
- Completed nightly reconciliation of cash tills.
- Controlled supplies for bar and kitchen.
- Managed entertainment planning and menu creation for bar operations.
Education
No Degree - Marketing Management
Bellevue University
Omaha, NEPharmacy technician License - undefined
PIMA
01.2015
Skills
- Inventory Control
- Microsoft Office; Excel, Word, and PowerPoint
- Strong leader and educator
- Customer and Human Relations
- Highly organized and efficient
- Strong communication skills
Timeline
Pharmacy Operations Manager
Walgreens
07.2015 - Current
Bar Manager
Jacks Bar and Grill
01.2012 - 11.2014
Pharmacy technician License - undefined
PIMA
No Degree - Marketing Management
Bellevue University
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