Natalie Peterson

Marinette,WI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Technican position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Front Desk Associate

Econo Lodge Hotel

08.2023 - Current

Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
Resolved guest issues effectively, ensuring a positive customer experience.
Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Processed payments accurately while adhering to company policies and procedures.
Organized front desk area to maintain a professional and welcoming appearance for guests.
Handled high-pressure situations calmly, maintaining professionalism at all times.
Utilized hotel management software effectively for booking management, guest data entry, and reporting purposes.
Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
Developed strong rapport with returning guests through attentive service and personalized interactions.
Maintained cleanliness and organization of front desk area.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Used internal software to process reservations, check-ins and check-outs.
Confirmed important personal and payment information for compliance with security and payment card industry standards.

Sales Associate

TJ Maxx

06.2022 - 10.2023

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Peshtigo High School

Peshtigo, WI

05.2023

Skills

Office Administration
Information Protection
Credit Card Handling
Hospitality Services

Multi-Line Phone Systems
Registration
Front Office Support
Guest Relations

Timeline