Natalie Pfeiffer
Attica,NY
Summary
Dynamic service professional with a proven track record at Tops Friendly Markets, excelling in problem resolution and team training. Skilled in stress management and critical thinking. I enhanced customer satisfaction through effective complaint resolution and mentorship, driving team performance and loyalty. Committed to delivering exceptional performance.
Caretaker for a young girl with Autism Spectrum Disorder since 2022. Caring for her, along with getting my psychology degree, has allowed me to develop many valuable skills such as patience, adaptability, and empathetic communication. I can apply knowledge from my studies and caretaking to support communication, social interaction, and emotional regulation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Lead/Cashier
Tops Friendly Markets
Attica, NY
09.2018 - Current
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted in inventory management, ensuring stock levels met customer demand consistently.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained and mentored team members on customer service best practices and store policies.
Rite Aid Cashier
Rite Aide
Attica, NY
03.2022 - 07.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Maintained product knowledge to assist customers with purchases and promotions effectively.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Daycare Assistant
Imagination Station Early Learning Center
Lancaster, NY
07.2021 - 01.2022
- Assisted in planning and implementing daily educational activities for children.
- Fostered a safe and nurturing environment through proactive supervision and engagement.
- Collaborated with lead teachers to maintain classroom organization and cleanliness.
- Supported children's developmental needs by observing behaviors and providing guidance.
Food and Beverage Attendant
Darien Lake Theme Park Resort
Darien Center, NY
06.2014 - 09.2018
- Assisted in food preparation and service to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Learned menu items and ingredients to provide accurate information to patrons.
- Supported team members during peak hours to maintain efficient service flow.
Education
Bachelor‘s Degree - Psychology
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Neurodiversity awareness
- Emotional regulation support
- Patience and compassion
- Collaboration with families
- Effective communication
- Administrative duties
- Client engagement
- Team training and development
- Critical thinking
- Problem resolution
- De-escalation techniques
- Team development
- Professional telephone demeanor
- Email etiquette
Certification
Phlebotomy
Timeline
Rite Aid Cashier
Rite Aide
03.2022 - 07.2022
Daycare Assistant
Imagination Station Early Learning Center
07.2021 - 01.2022
Customer Service Lead/Cashier
Tops Friendly Markets
09.2018 - Current
Food and Beverage Attendant
Darien Lake Theme Park Resort
06.2014 - 09.2018
Bachelor‘s Degree - Psychology
Southern New Hampshire University