Natalie Pfister
Denver,United States
Summary
Dedicated Instructor Evaluator Specialist, with over 13 years of aviation experience. Proven ability to lead both new-hire and recurrent flight attendants. Highly knowledgeable in company policy, FARS, safety procedures, and service standards. Recognized for classroom leadership and the ability to foster a positive learning environment. Seasoned instructor looking to contribute training expertise and leadership skills as a team lead.
Overview
13
13
years of professional experience
Work History
Instructor Evaluator Specialist
United Ailrines
Denver, Colorado
10.2016 - Current
- Facilitate recurrent, new-hire, and transition training for flight attendants in accordance with FAA regulations and company standards.
- Lead classroom instruction, hands-on drills, and scenario-based simulations, ensuring trainees meet all safety, service, and regulatory requirements.
- Provide individualized coaching, mentorship, and performance feedback to help flight attendants strengthen operational knowledge and professional presence.
- Collaborate with training leadership to maintain curriculum accuracy, compliance, and consistency across instructors.
- Assist with standardization efforts, helping ensure instructional delivery aligns with United's safety culture and customer service values.
- Support the development of new training materials and updates related to regulatory changes, policy revisions, and aircraft introductions.
- Recognized for leadership, classroom engagement, and the ability to simplify complex concepts for diverse learning styles.
Flight Attendant
United Airlines
Denver, Colorado
12.2012 - Current
- Provide exceptional customer service while ensuring the highest level of safety compliance, and regulatory adherence.
- Execute all emergency procedures, first-aid responsibilities, and irregular operations protocols.
- Demonstrate consistent professionalism, strong communication, and teamwork across domestic and international operations.
- Serve as a go-to resource for colleagues seeking clarification on FARs, company policies, and contract guidelines.
- Maintain a positive passenger experience through effective problem-solving and service delivery.
Education
Bachelor of Science - Recreation, Tourism, And Hospitality
University of Northern Colorado
Greeley, CO06-2011
Skills
- Leadership and team coordination
- FARs and safety compliance
- Emergency procedures and drills
- Recurrent and new-hire training
- Curriculum delivery and evaluation
- Crew resource management (CRM)
Timeline
Instructor Evaluator Specialist
United Ailrines
10.2016 - Current
Flight Attendant
United Airlines
12.2012 - Current
Bachelor of Science - Recreation, Tourism, And Hospitality
University of Northern Colorado