Natalie Pfromm
Royal Oak,MI
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Brings knowledge of health and wellness topics and capacity to disseminate health information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PT Technician General Manager
OMPT Specialists
09.2022 - Current
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Developed and implemented targeted staff training programs to improve clinical skills and knowledge.
- Recruited, hired and trained all PT technicians within the company, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Mentored junior physical therapy aides, providing guidance on best practices and professional development opportunities.
Office Manager
OMPT Specialists
04.2022 - 09.2022
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Operations Support Specialist
ATI Physical Therapy
01.2020 - 04.2022
- Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
Physical Therapy Aide
ATI Physical Therapy
06.2017 - 01.2020
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
- Performed therapeutic activity, electrical stimulation, ultrasounds, hot and cold therapy to improve patient movement and functions.
- Updated and maintained charts to reflect on patient progress and treatments using INSYNC.
Barista Trainer
Starbucks
01.2018 - 10.2019
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Starbucks
05.2017 - 01.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelor of Science - Health Sciences
Oakland University
Rochester, MI12.2023
Skills
- Multitasking and Organization
- Operations Management
- Physiology Understanding
- Administrative Skills
- Customer/Client relations
- Body Mechanics
- Problem-Solving
Certification
- BLS Certified, American Red Cross, Issued October 8th, 2022
Timeline
PT Technician General Manager
OMPT Specialists
09.2022 - Current
Office Manager
OMPT Specialists
04.2022 - 09.2022
Operations Support Specialist
ATI Physical Therapy
01.2020 - 04.2022
Barista Trainer
Starbucks
01.2018 - 10.2019
Physical Therapy Aide
ATI Physical Therapy
06.2017 - 01.2020
Barista
Starbucks
05.2017 - 01.2018
Bachelor of Science - Health Sciences
Oakland University
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