Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Natalie Phan

Mission Viejo,CA

Summary

Efficient college student with proven communication, leadership, and technical skills. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations. Frequently praised as hard-working and reliable by my peers, past coworkers, and managers, I can be relied upon to meet the expectations and goals of the company. I am easily adaptable to change and can perform well under pressure. I am also outgoing and positive with great communication skills and work etiquette. I’ve had work experience in the food service industry for a cumulative total of 3 years, and am proficient in assisting customers and guests as being a scheduling receptionist for over a year, making appointments through phone calls and directing walk-in clients.


Overview

4
4
years of professional experience

Work History

Receptionist at Club Hair Nails and Spa

Nhu An Phan 949 699 3375
08.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.

Employee at Dave’s Hot Chicken

Dave's Hot Chicken 949 603 0057
08.2023 - 03.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Employee at McFrisbee McDonald’s Franchise

Pedro Reyes 949 855 0336
08.2020 - 02.2022
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Science - Biological Sciences

Saddleback College
Mission Viejo, CA
06-2025

High School Diploma -

Capistrano Valley High School
26301 Via Escolar, Mission Viejo, CA 92692
06-2022

Skills

  • Lab Equipment Handling
  • Proficient in MS Excel
  • Time management
  • Telephone skills
  • Data entry
  • Problem-solving skills
  • Cash Handling
  • Positive and Friendly
  • Scheduling
  • Detail-Oriented
  • Customer-Oriented
  • Quick Learner

Timeline

Receptionist at Club Hair Nails and Spa

Nhu An Phan 949 699 3375
08.2024 - Current

Employee at Dave’s Hot Chicken

Dave's Hot Chicken 949 603 0057
08.2023 - 03.2024

Employee at McFrisbee McDonald’s Franchise

Pedro Reyes 949 855 0336
08.2020 - 02.2022

Bachelor of Science - Biological Sciences

Saddleback College

High School Diploma -

Capistrano Valley High School
Natalie Phan