Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Natalie Phillips

Stratford,CT

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager

Clasp Homes
11.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and residents.
  • Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Enhanced communication with residents'' families through regular updates and open lines of communication.
  • Developed strong relationships with local community organizations to enhance the quality of life for residents.
  • Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
  • Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.

Recovery Advocate

Recovery Networks
09.2021 - 09.2024
  • Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
  • Organized recreational activities for residents that promoted social interaction and overall wellbeing during the recovery process.
  • Increased family involvement in the recovery process through education, counseling sessions, and support groups.
  • Conducted thorough assessments of new patients, identifying underlying issues contributing to addiction and tailoring treatment plans accordingly.

Residential instructor

Clasp homes
01.2012 - 10.2020
  • Medication administration
  • Complete daily programs
  • Assist with personal care
  • Transportation to and from programs
  • Implemented behavior management strategies when necessary, promoting a positive living atmosphere for all residents involved.
  • Facilitated socialization among residents through group events and activities, building a sense of community within the residence.

Instructor

St Vincent Special Needs
01.2016 - 01.2018
  • Oversees day program with #of clients
  • Supervised day program staff
  • Managed finances
  • Oversight of ADL’s and created recreational calendars
  • Ensure all daily goals and data was completed
  • Schedule and facilitated quarterly IP’s
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Observed and adopted new techniques from skilled instructors and lecturers.

Residential trainer

Community Options
01.2010 - 01.2014
  • One on one assistance
  • Administer medication
  • ISP data implement
  • Implement Daily living skills

Community Living Support Staff

Goodwill Industries
01.2008 - 01.2010
  • One-on-one support to Acquired Brain Injured individuals by prompting and assisting with self-care, medication management, task completion, reduction / elimination of maladaptive behaviors, problem-solving skills, and the ability to maintain a household
  • Engaging them in various activities in the community to improve socialization
  • Recording all activities, meals, and behaviors daily to provide the necessary information for their assessments and service plans

Associate Counselor

Abilis
01.2005 - 01.2008
  • Assure daily resident hygiene and dressing
  • Complete domestic duties such as cooking and household cleaning
  • Oversee health and well-being with medication administration and community activities

Housekeeper

Holiday Inn
01.2003 - 01.2005
  • Brought appropriate cleaning supplies and equipment; replaced soiled linen and towels; restock soap, tissues, and drinking glasses; disinfect bathroom surfaces; dust and polish the furniture; smear-free clean windows; remove all trash; vacuum the carpet; and wash any uncarpeted floors
  • Reported broken appliances and submitted any remaining guest articles

Education

Academy for Human Service Training -

Marrakech Inc.
Bridgeport, CT
01.2007

Medical Coding & Billing -

S.T.A.T.
Bridgeport, CT
01.2004

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Documentation and reporting

Certification

  • Fundamentals American Red Cross: Infant, Child, Adult CPR / AED and First Aid
  • PMT (Physical and Psychological Management Training)
  • Nutrition of DMR Mandated In-Services
  • ABI (Acquired Brain Injury) Med cert card

Timeline

Recovery Advocate

Recovery Networks
09.2021 - 09.2024

Manager

Clasp Homes
11.2020 - Current

Instructor

St Vincent Special Needs
01.2016 - 01.2018

Residential instructor

Clasp homes
01.2012 - 10.2020

Residential trainer

Community Options
01.2010 - 01.2014

Community Living Support Staff

Goodwill Industries
01.2008 - 01.2010

Associate Counselor

Abilis
01.2005 - 01.2008

Housekeeper

Holiday Inn
01.2003 - 01.2005

Medical Coding & Billing -

S.T.A.T.

Academy for Human Service Training -

Marrakech Inc.

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