Natalie Pineda
Deer Park
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Experienced in fast-paced environments and adaptable to last-minute changes Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations. . Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Texas Road House
Pasadena
05.2024 - 08.2024
- Answered customers' questions about hours, seating, current wait time and other information.
- Greeted and assisted customers to foster positive experiences.
- Addressed customer complaints promptly and professionally.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Answered front desk phones.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
House Sitter
House Sitting
Houston
01.2024 - 08.2024
- Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Managed household errands and other essential duties.
Cleaner Helper
Wedding Day Events
03.2024 - 07.2024
- Sanitized frequented areas and equipment using approved supplies.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Maintained janitorial equipment such as mops and brooms in good condition.
Cashier and Worker
Italian Ice
Pearland
03.2023 - 04.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Pasadena Memorial
4410 Crenshaw Rd Pasadena, TX05-2024
Skills
Sales transactions
- Microsoft Certified
- Inventory management
- Effective communication
- Problem solving
- Conflict resolution
- Online reservations
- Effective time management
- Team collaboration
- Customer service
Certification
- Microsoft Word (Office 2019) 12/2022
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- Microsoft Outlook (Office 2019) 09/2022
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- Microsoft Powerpoint (Office 2019) 04/2022
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- TSFA Floral Knowledge Based Certification 04/2023
Accomplishments
- Invitational Best player out of team
- Ranked 22nd in state as most 3 pointers made
- Most improved player award
- Microsoft certification
- Honor Roll
Languages
English
Professional
Affiliations
- Volunteer and Community Service
Cross country meets
Bondy Intermediate concessions
Basketball Tournaments
Omega Basketball Game
Concession stand worker
- 4-year Basketball player in high school
References
References available upon request.
Timeline
Host
Texas Road House
05.2024 - 08.2024
Cleaner Helper
Wedding Day Events
03.2024 - 07.2024
House Sitter
House Sitting
01.2024 - 08.2024
Cashier and Worker
Italian Ice
03.2023 - 04.2024
High School Diploma -
Pasadena Memorial
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