Natalie Platt
Franksville,Wisconsin
Summary
Dynamic leader with a proven track record at prior companies, adept in staff management and client account management. Excelled in enhancing customer satisfaction and team productivity through effective communication and problem-solving. Skilled in multitasking and maintaining attention to detail, significantly boosting engagement rates and fostering positive client relationships.
Overview
19
19
years of professional experience
Work History
Venue Manager
The Gage
2023.09 - 2024.06
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Supervised events from start to finish using effective crowd control methods.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Collaborated with clients to develop personalized wedding themes, reflecting their unique tastes and preferences.
- Executed advertisements, promotions and branding campaigns to attract new clients.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Recruitment, hiring and onboarding of all staff.
- Monitor all company email.
Project Coordinator/Administrative Manager
Industrial Construction & Associates
2016.01 - 2019.08
- Worked side by side with Project Managers, Superintendents and Owner.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally throughout the project lifecycle.
- Assisted in the successful completion of projects by providing administrative support to the construction management team.
- Monitored all company email and correspondence.
- Created and sent outgoing job bids.
- Created job files for each project and maintained current data in each file.
- Maintained accurate documentation of all projects.
- Maintained database and spreadsheets with accurate up to date project information
- Coordinated work of multiple contractors.
- Assisted in the supervision of multiple projects from project start through delivery by prioritizing project needs.
- Responded to requests for information.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project development.
- Established rapport and engaged with customers to build lasting professional relationships.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally throughout the project lifecycle
- Strengthened customer relationships through proactive communication about project status updates, milestones achieved, or changes needed.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Enhanced team productivity by coordinating schedules, resources, and equipment for multiple projects.
- Onboarded new hires
- Assisted the Safety team and facilitated safety trainings and presentations.
- Performed all company invoicing.
- Planned and booked companywide travel.
Business Manager
Lancome USA
2005.09 - 2016.01
- Created, grew and maintained a client base.
- Communicated and interacted with customers positively with particular attention to their need in service and product.
- Consistent followups to ensure client satisfaction.
- Organized National Artist events that boosted sales and clientele.
- Negotiated inventory orders with corporate buying office and vendors, securing favorable terms for the company while maintaining strong relationships.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Hosted corporate visits and walk-throughs with Account Executives.
- Attended quarterly business meetings for my territory.
- Created team schedules to keep shifts properly staffed during busy and slow periods.
- Recruitment of new employees.
- Conducted interviews and assisted HR with hiring process.
- Facilitated the training of new employees.
- Conducted quarterly employee reviews.
- Worked closely with upper Management and Executives.
Education
High School Diploma -
Christian Life
KenoshaSkills
Fast Learner: Rapidly absorbs new information and applies it efficiently. Strong ability to multitask.
People Skills: Builds rapport easily and maintains strong interpersonal relationships and relationship building.
Effective Communication: Skilled in explaining information in a clear, accessible manner.
Driven Leader/Effective Management: Years of experience managing high-performing teams and staff development.
Team Collaboration: Works well in cross-functional teams to achieve common goals.
Problem Solving: Adapts quickly to new challenges and finds solutions in dynamic environments.
Additional Information
I am a dedicated vocalist and vocal coach as well as the scheduler for the music team of (30) at 414Church in Milwuakee. I work alongside the music director and pastor in the planning of services and events, weekly and throughout the year. I'm also involved with a team of youth leaders that works together to lead the youth group for weekly meetings and confernces.
I also enjoy coaching the cheer team at Raymond School in Racine County.
Timeline
Venue Manager
The Gage
2023.09 - 2024.06
Project Coordinator/Administrative Manager
Industrial Construction & Associates
2016.01 - 2019.08
Business Manager
Lancome USA
2005.09 - 2016.01
High School Diploma -
Christian Life
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