Natalie Pocock
Pasadena,CA
Summary
Skilled Phlebotomist with 8 years of experience in blood specimen collection and processing within diverse healthcare environments. Strong operational management capabilities drive team performance and achieve production goals. Committed to maintaining high quality control and patient care standards while proficient in EMR software and specialized collection procedures.
Overview
1
1
Language
9
9
years of professional experience
Work History
Phlebotomist
APLA
West Hollywood, CA
09.2026 - Current
- Collected venous and capillary specimens using venipuncture and fingerstick techniques
- Verified patient identity and labeled specimens with strict accuracy
- Maintained infection control standards and safe specimen handling practices
- Organized and prepared phlebotomy collection equipment for efficient use during procedures. and organized phlebotomy supplies for daily workflow
- Coordinated specimen transport and handoff to laboratory personnel
- Documented collection details in electronic health records and tracking systems
- Supported compassionate patient care while following confidentiality and compliance protocols
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Patient Service Representative
Quest Diagnostics Inc
Northridge, CA
11.2025 - 01.2026
- Coordinated patient flow, reducing wait times through efficient check-in and scheduling support.
- Resolved patient inquiries regarding testing requirements, appointments, and billing procedures professionally.
- Registered patients accurately, verifying demographics, insurance, and requisitions before specimen collection.
- Processed orders and updated records in laboratory systems with strong attention to detail.
Lab Assistant II
PIH Good Samaritan Hospital
Los Angeles, CA
05.2024 - 11.2024
- Navigated hospital's 8 floors, performing blood draws from STAT to routine across various departments including Emergency Room, Intensive Care Units, and Maternity Ward.
- Some days stationed in the Emergency Room to help the Registered Nurses collect patients' Lactic Acid blood draws that were timed and to also help them with their hard sticks or regular straight sticks to help with their turnaround times.
- Process and receive specimens that were sent up through the pneumatic tube station from the Emergency Room.
- Email or fax test results to doctors' offices.
- Email or fax test results to doctors offices.
- Processed and received specimens sent via pneumatic tube system from Emergency Room, ensuring timely and accurate laboratory analysis.
Lab Assistant/ Phlebotomist
West Hills Hospital and Medical Center
West Hills, CA
06.2021 - 08.2023
- Handled incoming laboratory phone calls to facilitate communication and support.
- Collect and label all samples that come into the laboratory, while ensuring that the samples match the orders of the physician.
- Dispatched specimens to designated locations to ensure timely processing.
- Ensuring that the samples given to the laboratory are processed and given to the proper department within the laboratory for various testing.
- Coordinated processing of samples within the laboratory, directing them to appropriate departments for testing.
- Placing blood samples on machine for CLS to read in Hematology, Coagulation and Chemistry Departments.
- Gram stains of Blood Culture specimens
- Performed gram stains on blood culture specimens in laboratory setting.
- Answering phone calls in the laboratory.
Ancillary Operations Technician
Los Robles Hospital and Medical Center
Thousand Oaks, CA
05.2019 - 06.2021
- Checked patients in for outpatient laboratory services and input the physician’s orders into electronic charting systems.
- Collected and labeled samples from patients in outpatient laboratory, assisting with scheduling and providing take-home instructions for specimens.
- Collect blood samples from patients of various ages admitted into the hospital and ensuring all samples are labeled correctly.
- Processed samples to ensure timely delivery to appropriate laboratory department for testing.
- Assisted clinical staff with adding tests ordered by physician to previously collected samples.
- Assisting clinical staff with adding on tests ordered by physician to samples previously collected.
Environmental Service Technician
Los Robles Hospital and Medical Center
Thousand Oaks, CA
08.2017 - 05.2019
- General cleaning of patient rooms, occupied, vacant, isolation, discharge, elevators, corridors, bathrooms, stairways and ancillary areas.
- Utilizes all chemicals and other cleaning agents in accordance with established procedures and safety guidelines.
- Cleaned and performed daily preventative maintenance on Medical Waste Unit, ensuring compliance with safety procedures.
- Executed various tasks as needed to support team operations.
- Adheres to and exhibits the hospital's core values.
- Uses equipment, supplies and all other hospital property in a safe and economical manner.
- Processed general/infectious waste and soiled linen, adhering to established safety guidelines to maintain a safe environment.
- Maintained environmental services equipment and storage areas, ensuring high standards of cleanliness and functionality.
Education
Certified Phlebotomy Technician (CPT) -
Conejo Valley Adult Education
Thousand Oaks, CA01-2018
A.A. - Social and Behavioral Sciences
Pasadena City College
Pasadena, CA01-2017
A.A. - Humanities
Pasadena City College
Pasadena, CA01-2017
A.A. - Sociology
Pasadena City College
Pasadena, CA01-2017
High School Diploma -
Los Angeles County Office of Education
Pasadena, CA11-2000
Skills
- Team problem-solving
- Relationship management
- Demonstrate a commitment to service, organizational values and professionalism through appropriate conduct and demeanor at all times
- Sample and specimen collection
- Specimen handling
- Specimen labeling procedures
- Sample labeling
- Specimen preparation
- EMR recordkeeping
- Data entry
- Order of draw
- Venipuncture skills
- Patient support
- Patient preparation
- Infection control
- Sanitation and sterilization
- Quality control guidelines
- Geriatric phlebotomy
- Paperwork processing
- Recording data
- Physical stamina
- Ability to work under conditions of frequent interruptions
- Ability to participate in team process of problem identification and resolution to provide quality service to customers
- Ability to establish and maintain a satisfactory cooperative working relationship with coworkers and supervisors within the department and organization
- Demonstrate a commitment to service, organizational values and professionalism through appropriate conduct and demeanor at all times
- HIPAA compliance
- Patient confidentiality
- Critical thinking
- Appointment scheduling
- Written communication
- Results oriented
- Relationship building
- Active listening
Personal Information
Title: Phlebotomist/ Lab Assistant I & II
Languages
Spanish
Professional Working
Timeline
Phlebotomist
APLA
09.2026 - Current
Patient Service Representative
Quest Diagnostics Inc
11.2025 - 01.2026
Lab Assistant II
PIH Good Samaritan Hospital
05.2024 - 11.2024
Lab Assistant/ Phlebotomist
West Hills Hospital and Medical Center
06.2021 - 08.2023
Ancillary Operations Technician
Los Robles Hospital and Medical Center
05.2019 - 06.2021
Environmental Service Technician
Los Robles Hospital and Medical Center
08.2017 - 05.2019
Certified Phlebotomy Technician (CPT) -
Conejo Valley Adult Education
A.A. - Social and Behavioral Sciences
Pasadena City College
A.A. - Humanities
Pasadena City College
A.A. - Sociology
Pasadena City College
High School Diploma -
Los Angeles County Office of Education