Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Poitras

Enfield,NH

Summary

Extremely motivated and organized. Take pride in my attention to detail and work well in fast paced and changing environments. Succeed in team environments and passionate about helping others.

Overview

5
5
years of professional experience

Work History

Hostess

Kitchen 56
05.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.

Personnel

U.S Air National Guard
04.2021 - Current
  • Processed applications for new employees and prepared required forms like deployment orders and personnel rosters.
  • Compiled data from personnel records and prepared reports to aid in key decision-making.
  • Transcribed letters, memoranda and other documents from digital recordings and dictating machines.
  • Used business shorthand to make notes quickly from natural conversations.
  • Helped team of over 100 staff work efficiently by skillfully handling administrative needs.
  • Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff.
  • Maintained military database of employee data and used proper security protocols to prevent unauthorized access.
  • Supported meetings by taking notes, organizing minutes and writing summaries.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.

Substitute Teacher

Mascoma Valley Regional School District
02.2022 - 06.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Provided instruction for students in core subject areas.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Assigned, explained and graded homework.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Monitored student behavior and administered discipline as needed.
  • Monitored student performance and provided feedback to inform instruction.
  • Developed creative instructional strategies to keep students engaged and motivated.
  • Collaborated with other educators to plan and review instruction.
  • Assisted students in mastering subject material and preparing for tests.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Counseled students with adjustment or academic problems.
  • Developed and implemented behavior management plans for students with challenging behavior.
  • Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
  • Documented student progress and provided regular updates to parents.

Lake Host

NH Lakes Association
06.2021 - 08.2021
  • Completed daily side work and opening and closing duties without fail.
  • Inspected all watercrafts entering and leaving lake.

Ski Rental

Ragged Mountain Ski Area
11.2018 - 04.2019
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.

Education

High School Diploma -

Mascoma Valley Regional High School
Canaan, NH

Skills

  • Reading Comprehension
  • Organizing and Categorizing Data
  • Teaching
  • Team Player
  • Document Employee Information
  • Confidentiality and Data Protection
  • Understanding of HR Policies
  • Administrative Procedures
  • Data Entry
  • Personnel Records Maintenance
  • Maintaining Files

Timeline

Hostess

Kitchen 56
05.2022 - Current

Substitute Teacher

Mascoma Valley Regional School District
02.2022 - 06.2022

Lake Host

NH Lakes Association
06.2021 - 08.2021

Personnel

U.S Air National Guard
04.2021 - Current

Ski Rental

Ragged Mountain Ski Area
11.2018 - 04.2019

High School Diploma -

Mascoma Valley Regional High School

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Natalie Poitras