Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Pool

College Station ,TX

Summary

My work ethic has always allowed me to strive in any workplace I've been in. Learning at a rapid rate that brings success in what i put my mind to. I enjoy learning new things to better myself and the people around me.

Overview

3
3
years of professional experience

Work History

Office Administrator

University Rents
08.2024 - Current
  • Collaborated with maintenance coordinator to assure properties were up to date.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Inputting of invoices per vendors.
  • Communication with vendors for any property issues that had arose.
  • Oversaw leads and created connection with leads, passing of leads to realtors, scheduling for realtors.
  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
  • Coordinated leads management with Buildium software to improve efficiency with prioritized prospects.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Handled move out procedures for lease endings.
  • Put together move in folders for new leases.
  • Walked approved applicants through procedures needed for move in.
  • Collected and filed all new tenant information within Buildium Software.

Front Desk Manager

Country Inn & Suites By Radisson
12.2023 - 08.2024
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managing schedules/planning of staff meetings
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Resolved guest complaints.
  • Increased repeat business .
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Managed housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.

Co-Owner

C&N Remodeling
03.2023 - 11.2023
  • Established foundational processes for business operations.
  • Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Created my own successful digital marketing that resourced work.
  • Created/Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies.

Leasing/Marketing Agent

Domain At Northgate
03.2022 - 03.2023
  • Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Planned 1-3 special events monthly for current residents, along with bringing in new tenants.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Coordinated appointments for apartment showings.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Processing of applications & Leases.
  • Collected and maintained careful records of rental payments and payment dates.

Home Consultant

Regional Home Sales
06.2021 - 03.2022
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Prepared and presented contracts and other legal documents to clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Generated leads for sales through cold calls and referrals.
  • Managed budgets effectively for multiple projects simultaneously while staying within financial constraints.
  • Negotiated contracts with vendors and suppliers, securing better deals for clients on materials and services.
  • Optimized CRM system usage to track client interactions efficiently, providing valuable insights for future marketing efforts.
  • Improved lead generation process with marketing techniques, leading to higher quality leads for the sales team.

Education

High School Diploma -

New Waverly Highschool
New Waverly
06.2017

Skills

  • Time Management
  • Office Administration
  • Administrative Support
  • Database entry
  • Bookkeeping
  • Customer Service
  • Bookkeeping
  • Computer Skills
  • Scheduling and Coordinating
  • Administration and Reporting
  • Team Leadership
  • Training and Development

Timeline

Office Administrator

University Rents
08.2024 - Current

Front Desk Manager

Country Inn & Suites By Radisson
12.2023 - 08.2024

Co-Owner

C&N Remodeling
03.2023 - 11.2023

Leasing/Marketing Agent

Domain At Northgate
03.2022 - 03.2023

Home Consultant

Regional Home Sales
06.2021 - 03.2022

High School Diploma -

New Waverly Highschool

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Natalie Pool