Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Natalie Praytor

Hendersonville,NC

Summary

Specialist in Building Long-Term Relationships and Identifying Improvement Opportunities that Drive Revenue, Efficiency, and Quality. Detail-oriented and versatile business professional with extensive experience as a business office manager and human resources specialist. Documented success in the implementation of programs, high-quality support, problem solving, interaction with staff and clients, and a unique ability to communicate with people from diverse professional, ethnic, and socio-economic backgrounds. Effectively prioritizes to complete corporate initiatives promptly and properly.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

UNC Health Pardee
05.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Treasury Officer

Mills Gap Baptist Church
09.2019 - Current
  • Manages daily finance operations to include budgets, compliance, and audits to ensure the church is transparent with the handling of incoming funds from perishers.
  • Assists the pastor with financial decisions concerning the outreach programs, special events, charity partnerships and the overall growth of the fellowship.

Scheduling Coordinator

Carolina Mountain Gastro Digest Health Partners
03.2019 - Current
  • Act as a liaison between the patients, the doctors, and local hospitals to schedule office visits, follow up appointments and procedures to ensure patient satisfaction.
  • Gathers patients’ information to insure that all documentation is accurate when submitted to the insurance companies.
  • Provide a positive atmosphere for the customer service team to increase performance results through consultation, guidance, leading by example, and working alongside my team to achieve our company’s goals.
  • Deliver feedback to management for the continued and improved performance of the department to foster positive results and growth.

Administrative Assistant

Blue Ridge Appliance
09.2018 - 02.2019
  • Identify and develop initiatives that improve the customer experience, enhance workflow, and improve the work environment.

Business Office Manager

Carillon Assisted Living of Hendersonville
10.2014 - 08.2018
  • Managed daily operations to include budgets, compliance, audits, trainings, staff schedules, and production for maximum efficiency and effectiveness to grow the facility.
  • Expertise in staffing, employment processing and administration, health and welfare benefits and training, employee communications, record management, safety and health programs, employee relations and retention.
  • Mentored staff by providing ongoing coaching; served as expert in the organization’s policies and procedures related to operations, internal controls, and risk management.
  • Recognize and develop consumer and business relationships through superior service.

Business Manager / Owner

Megguard Plus
08.2012 - 09.2013
  • Develop, manage and conduct successful on and off-site special events and activities to drive awareness and education on benefits of the organization.
  • Generate, cultivate, and maintain external referral relationships with local professional groups, healthcare administrations, and community volunteer organizations. Increase awareness, reputation, and knowledge in the company with key decision makers.
  • Conduct strategic market and demographic analysis to understand current market position, industry trends, and sales opportunities to ensure product, services, and fee structures are competitive in the marketplace. Responsible for driving revenue by maintaining and exceeding budgeted targets.

Customer Service Representative

Morris Broadband
06.2010 - 07.2012
  • Proactively identify and promote new and existing client relationships that meet the clients’ satisfaction and the company’s revenue objectives.
  • Recognize and develop business relationships through superior service and product solutions.
  • Manage client contacts and leads to maximize revenue through cross-selling and referrals.
  • Responsible for the accuracy of all operational and compliance regulations with all client interactions.

Education

Diploma -

East Henderson High School
Flat Rock, NC

Skills

  • Confident Communicator
  • Team Leadership
  • Customer Service/Retention
  • Campaign Facilitation
  • Marketing/Operation Strategist
  • HR/Staff Development
  • Training/Instruction/Coaching
  • Consumer/Business Profitability
  • Risk Management

Accomplishments

  • Carillon Assisted Living Business Office Manager of the Year. 2016
  • Morris Broadband Customer Service Representative of the Year. 2011
  • Demonstrated ability to handle multiple tasks, providing motivation, training, and leading by example in a high paced environment. Utilize sound judgment when making decisions. Enthusiastic, clear, and concise.
  • Skilled in developing strong rapport with staff members through individual consultations, group trainings, resulting in increased product knowledge, efficiency, and team loyalty. Well organized and detail oriented.
  • Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications.

Certification

North Carolina Notary of Public

Timeline

Customer Service Representative

UNC Health Pardee
05.2021 - Current

Treasury Officer

Mills Gap Baptist Church
09.2019 - Current

Scheduling Coordinator

Carolina Mountain Gastro Digest Health Partners
03.2019 - Current

Administrative Assistant

Blue Ridge Appliance
09.2018 - 02.2019

Business Office Manager

Carillon Assisted Living of Hendersonville
10.2014 - 08.2018

Business Manager / Owner

Megguard Plus
08.2012 - 09.2013

Customer Service Representative

Morris Broadband
06.2010 - 07.2012

Diploma -

East Henderson High School

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