Natalie Price
College Station,TX
Summary
Dynamic Team Leader at Computershare Investor Services with a proven track record in enhancing customer satisfaction and optimizing service quality. Skilled in Microsoft Office Suite and effective interpersonal communication, I excel in problem-solving and fostering team productivity, consistently achieving performance goals while maintaining high standards in task management.
Overview
12
12
years of professional experience
Work History
Team Leader, Investor Care Network
Computershare Investor Services
05.2013 - Current
- Built and maintained strong client relationships.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Ensured clear and timely information exchange within team and with clients.
- Supported client requests such as report generation and sensitive investor care.
- Optimized customer experiences by delivering superior services and effectively troubleshooting issues.
- Assisted team in daily operations and project execution.
- Supported team members with routine tasks to enhance productivity.
- Adapted quickly to new tools and processes for improved efficiency.
- Collaborated with peers to address challenges and streamline workflows.
- Developed and executed training sessions to develop operational knowledge and skills.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Documented, organized and input information into digital database.
Education
High School Diploma -
Centerville High School
CentervilleSkills
- Effective interpersonal skills
- Problem-solving and challenge driven
- Consistently reliable and organized
- Detail-oriented approach
- Maintains high standards in task management
- Ensures accountability in commitments
- Skilled in Microsoft Office Suite
Accomplishments
Achieved the highest team average in Quality & Productivity for Q1 FY2025.
Lead my team to victory in raising the most funds for a charitable organization of our choice. Our funds, along with all other teams, were donated to Scotty's House upon our win. FY2016
Lead my team to victory in donating the most food for donation to Brazos Valley Food Bank. FY2018
Timeline
Team Leader, Investor Care Network
Computershare Investor Services
05.2013 - Current
High School Diploma -
Centerville High School
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