Natalie Quijano
Homestead,FL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Highly proactive manager with 4 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/ Bar Manager
Ocean One Bar And Grille
03.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Restaurant General Manager
Ocean One Bar And Grille
10.2021 - 04.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Orchestrated positive customer experiences by overseeing every area of FOH operations.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Managed over 1500 covers daily while simultaneously doing other management duties
Bartender
Ocean One Bar And Grille
05.2020 - 10.2021
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with inventorying beverage stock and bar supplies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
Head Bartender
Bar Louie
01.2019 - 03.2020
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept bar presentable and well-stocked to meet customer needs.
Server Shift Leader
Cadillac Ranch
09.2017 - 02.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated warm relationships with regular customers.
Education
Associate of Science - Forensics Science
Keiser University
Fort Lauderdale, FL06.2024
Skills
- Proper Food Storage
- Menu Pricing and Writing
- Service Standards
- Inventory Management
- Equipment Maintenance
- Calendar and Scheduling Software
- Facilities Planning
- High-Volume Environments
- Supply Ordering and Management
- Training and Development
- Delegating Assignments and Tasks
- Food Challenges
- Staffing and Sales Reporting
- Schedule Coordination
- Teamwork and Collaboration
- Suggestive Selling
Certification
- Florida serve safe managers certificate
- Florida food handlers certificate
Timeline
Bartender/ Bar Manager
Ocean One Bar And Grille
03.2023 - 12.2023
Restaurant General Manager
Ocean One Bar And Grille
10.2021 - 04.2023
Bartender
Ocean One Bar And Grille
05.2020 - 10.2021
Head Bartender
Bar Louie
01.2019 - 03.2020
Server Shift Leader
Cadillac Ranch
09.2017 - 02.2020
Associate of Science - Forensics Science
Keiser University
- Florida serve safe managers certificate
- Florida food handlers certificate
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