Natalie Ramirez
Desert Hot Springs,California
Summary
I am a responsible, hard-working, and dependable worker. I am always on time, do my work as instructed, stay out of trouble, and have a positive work attitude. I am open to learn new ways to do things and always willing to make others lives easier and happier.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banquet Server
Miracle Springs Resort & Spa
12.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Helped prepare meals in kitchen when staff was low
- Worked odd hours during the week
- Maintained a positive attitude when interacting with customers and co-workers, especially during long and chaotic shifts
Spa Attendant/Receptionist
Miracle Springs Resort and Spa
04.2022 - 11.2022
- My responsibilities as a Spa Attendant included providing clients with information on their services, checking in clients and informing the therapists of their arrival, cleaning/maintaining a clean work environment, handling log information such as spa items and inventory checks, basic computer skills, communication skills, time management, customer service, referring guest problems and complaints to supervisors, cleaning facilities, providing towels and sheets to clients in public baths, steam rooms, and restrooms, and providing assistance to patrons by performing duties such as opening doors and carrying bags.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Implemented time management techniques to efficiently prepare treatment rooms between appointments, minimizing wait times for clients.
- Monitored equipment functionality regularly to ensure optimal performance during treatments while adhering safety guidelines.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
Retail Sales Associate
Desert Hot Springs Spa Hotel
12.2021 - 04.2022
- My responsibilities as a Retail Associate included providing positive and quality customer service, providing customer support through communication, handling sales transactions, bagging items, maintaining receipts, withdrawals and records, counting cash register contents before and after shift, alerting management when stock items were low, restocking all gift shop items, and keeping a clean work environment.
Education
Desert Hot Springs High School
Desert Hot Springs, CA06.2021
Skills
- Customer service
- Communication skills
- English
- Organizational skills
- Time management
- Guest Needs Analysis
- Food Running
- Food Handling
- Guest Relations
- Reception Oversight
- Restocking Management
Certification
Food Handlers
Certificate of Completion - School Internship
Languages
English
Native or Bilingual
Affiliations
- Reading and Writing
Timeline
Banquet Server
Miracle Springs Resort & Spa
12.2022 - Current
Spa Attendant/Receptionist
Miracle Springs Resort and Spa
04.2022 - 11.2022
Retail Sales Associate
Desert Hot Springs Spa Hotel
12.2021 - 04.2022
Desert Hot Springs High School
Food Handlers
Certificate of Completion - School Internship
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