Natalie Ramirez
Yucaipa,US
Summary
Results-driven management professional possessing excellent communication, organizational, and analytical capabilities. Proven history of increasing customer satisfaction. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
Overview
9
9
years of professional experience
Work History
LOGISTICS PROJECT MANAGER
WCDL
Redlands, CA
04.2024 - Current
- Developed reports on logistics performance metrics, such as cost per unit, lead times, and customer service levels.
- Reviewed invoices from carriers and vendors, and verified accuracy prior to payment processing.
- Maintained relationships with external stakeholders, such as carriers, brokers, shippers, and other third parties, involved in the supply chain process.
- Performed regular audits of distribution centers to ensure accuracy in inventory management.
- Analyzed data to identify areas of improvement in shipping methods and costs.
- Identified opportunities for cost savings through improved routing or consolidation of orders.
- Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that customer service goals were met.
- Collaborated with other departments to ensure that customer orders were processed efficiently.
- Created and maintained databases to track customer orders and deliveries.
- Communicated with key stakeholders during visits, conference calls, and meetings.
- Recommended system enhancements to improve operational efficiency, accuracy, and customer service levels.
LOGISTICS PROJECT SUPERVISOR
WCDL
Redlands, CA
06.2023 - 04.2024
- Utilized software applications, such as ERP systems and TMS platforms, to manage logistics operations.
- Utilized problem-solving skills to resolve conflicts between vendors and customers.
- Planned and coordinated the delivery of goods from suppliers to customers in a timely manner.
- Created detailed documentation, including shipment policies, procedures, and flowcharts.
- Tracked product shipments from origin to destination using GPS tracking systems.
- Organized staff schedules for loading and unloading activities at warehouses.
- Collaborated with internal teams to develop innovative solutions for transportation challenges.
BEHAVIOR TECHNICIAN
Asist
Inland Empire
04.2021 - 01.2023
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors
- Assisted in behavior data collection and behavior log maintenance
- Collected behavioral data to analyze treatment effects
- Supervised structured activities to provide safe environment for patients under direct care
- Collaborated with a multi-disciplinary team to create and implement behavior treatment plans
- Trained families, caregivers and other professionals on implementation of behavior plans
- Demonstrated strong organizational skills to ensure accurate record-keeping of client progress
- Achieved behavioral and developmental milestones through repetition and reinforcement of communication guidelines
- Implemented evidence-based interventions designed to increase communication, socialization, and daily living skills in clients
SERVICE EXPERIENCE
Barnes & Noble
Redlands
11.2019 - 05.2021
- Establish & maintain rapport with customers
- Generated creative ideas for enhancing the overall customer experience
- Organized special events aimed at providing an enhanced level of service to customers
SERVICE EXPERIENCE
Nordstrom Rack
Redlands
05.2018 - 06.2019
- Maintain customer confidence and excellent customer service experience
- Ensure customer satisfaction
- Contribute to team efforts by organizing new stock and direct customers to new products
- Demonstrated strong problem solving skills in resolving customer complaints
- Collaborated closely with management team to develop initiatives that would improve customer satisfaction levels
- Liaised between customers and internal teams, ensuring timely resolution of queries
ASSISTANT MANAGER
Little Caesar's Pizza
Yucaipa
04.2016 - 06.2018
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Oversaw daily financial transactions and managed cash flow to support profitability
- Interviewed potential job candidates and made hiring recommendations to general manager
Education
BACHELOR OF ARTS - PHILOSOPHY
Arizona State University
06.2025
HIGH SCHOOL DIPLOMA -
Yucaipa High School
US06.2017
Skills
- Project Management
- Data Analysis
- Team Management
- Stakeholder Communications
- KPI Metrics
- Process Improvement
- Carrier Negotiations
- Cost Reduction Strategies
- Problem Solving
- Document Management
- Financial Forecasting
- Critical Thinking
References
References available upon request
Timeline
LOGISTICS PROJECT MANAGER
WCDL
04.2024 - Current
LOGISTICS PROJECT SUPERVISOR
WCDL
06.2023 - 04.2024
BEHAVIOR TECHNICIAN
Asist
04.2021 - 01.2023
SERVICE EXPERIENCE
Barnes & Noble
11.2019 - 05.2021
SERVICE EXPERIENCE
Nordstrom Rack
05.2018 - 06.2019
ASSISTANT MANAGER
Little Caesar's Pizza
04.2016 - 06.2018
BACHELOR OF ARTS - PHILOSOPHY
Arizona State University
HIGH SCHOOL DIPLOMA -
Yucaipa High School
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