Natalie Ramirez
New York,NY
Summary
Detail-oriented banking professional with over 5 years of experience in financial services, specializing in fraud prevention, KYC/AML practices, and compliance operations. Proven ability to analyze transaction risks, ensure adherence to regulatory requirements, and support client onboarding processes. Strong communicator and team player, adept at escalating risks, managing multiple priorities under pressure, and delivering accurate, ethical work aligned with organizational values.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Operations Coordinator
Wells Fargo
New York, USA
08.2024 - Current
- Conduct KYC reviews and verify customer identity documentation during account openings, ensuring compliance with AML and CIP regulations.
- Monitor high-volume teller and customer transactions, escalate suspicious activity, and coordinate with the internal fraud and risk teams.
- Assist in gathering and maintaining due diligence documentation during onboarding and throughout client lifecycle.
- Educate staff on KYC/AML policy changes and reporting obligations, supporting compliance adherence across all teller activities.
- Participate in internal audits and process enhancements to align with federal regulatory standards.
- Supervise teller staff, and ensure timely, accurate completion of operational tasks.
- Investigated suspicious transactions, collaborating with fraud and risk teams.
Relationship Banker / Manager on Duty
JPMorgan Chase & Co.
New York, USA
01.2022 - 05.2024
- Conducted detailed client interviews and financial reviews to identify potential fraud, money laundering activity, or high-risk behaviors.
- Escalated concerns in accordance with AML protocols, and supported investigations in partnership with the compliance team.
- Adhered strictly to BSA/AML procedures when onboarding new clients, ensuring documentation met regulatory standards.
- Delivered training to new bankers on AML red flags, risk documentation, and escalation procedures.
- Oversaw branch operations and provided leadership in high-pressure, fast-paced environments.
Associate Banker (Teller)
JPMorgan Chase & Co.
New York, USA
11.2018 - 01.2022
- Processed and monitored high-volume transactions, identifying and reporting potential fraud cases.
- Performed branch operations, including managing cash devices, while adhering to all bank policies and procedures.
- Assisted clients in safely navigating risky financial transactions by providing guidance, and implementing protective measures to prevent fraud.
- Shared best practices across supported branches to deliver a strong controls environment and exceptional customer experience.
Education
Bachelor's degree - Business Management
Southern New Hampshire University
06-2027
High School Diploma -
Long Island City High School
Skills
- Bilingual - Fluent in Spanish
- Fraud Prevention & Risk Management
- Risk assessment
- Customer Experience & Relationship Management
- Branch Operations & Policy Adherence
- Financial Transactions & Compliance
- Technical- Salesforce, Microsoft Excel, Word, Internal banking platforms, transaction monitoring systems
Certification
- Securities Industry Essentials (SIE)
- Series 63
- Series 6
- Life, Accident, and Health
Timeline
Branch Operations Coordinator
Wells Fargo
08.2024 - Current
Relationship Banker / Manager on Duty
JPMorgan Chase & Co.
01.2022 - 05.2024
Associate Banker (Teller)
JPMorgan Chase & Co.
11.2018 - 01.2022
Bachelor's degree - Business Management
Southern New Hampshire University
High School Diploma -
Long Island City High School
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