Natalie Ramos King
Summary
Proven track record in enhancing client wellbeing and operational efficiency, exemplified during my tenure at California Furniture Collections Inc. Expert in confidentiality adherence and compassionate caregiving, I've consistently improved service quality and cost savings. Leveraging behavioral management and administrative prowess, I've driven significant improvements in client satisfaction and business operations.
Overview
7
7
years of professional experience
Work History
In- Home Supportive Services Provider
San Diego IHSS Public Authority
San Diego, CA
03.2024 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Performed light housekeeping duties to maintain a clean and organized living space for clients.
- Promoted effective communication between caregivers, family members, social workers regarding any changes or concerns about the client''s health status.
- Facilitated transportation to medical appointments, social events, or errands as needed for greater client autonomy.
- Maintained confidentiality of sensitive information concerning clients'' medical histories or personal lives without compromising service quality.
Executive Assistant
California Furniture Collections Inc.
Chula Vista, CA
09.2021 - 04.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Improved office efficiency by implementing new filing systems and document management processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Retail Sales Associate
Macy's Fulfillment Center
Santa Ana, CA
09.2018 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Sales Associate
Thrill It Fun Center
Orange, CA
07.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
Education
Criminal Justice
California State University - Fullerton
Fullerton, CAHigh School Diploma -
Montgomery High School
3250 Palm Ave San Diego CA, 9215406.2016
Skills
- Executive Support
- Office Management
- Meticulous attention to detail
- Project Planning
- Adaptable to change
- Confidentiality adherence
- Behavioral Management
- Compassionate Caregiving
- Professional boundaries
- Interpersonal Communication
- Strong Problem Solver
Timeline
In- Home Supportive Services Provider
San Diego IHSS Public Authority
03.2024 - Current
Executive Assistant
California Furniture Collections Inc.
09.2021 - 04.2024
Retail Sales Associate
Macy's Fulfillment Center
09.2018 - 02.2020
Sales Associate
Thrill It Fun Center
07.2017 - 02.2019
Criminal Justice
California State University - Fullerton
High School Diploma -
Montgomery High School