Natalie Reed

Selected to lead turnaround of underperforming location by rebuilding workforce stability, improving staff retention, and optimizing program delivery. Recruited, onboarded, and developed a high-performing team while fostering a culture of accountability, engagement, and continuous improvement. Collaborated across departments to realign operations with organizational standards, resulting in improved employee morale, service quality, and overall utilization.

• Increased program utilization from 76% to 90% within nine months by implementing strategic staffing initiatives, enhancing service delivery, and driving operational alignment.
• Directed cross-functional operations to accelerate sales growth and enhance customer experience.
• Assumed expanded leadership responsibilities to drive market expansion and business development.
• Optimized sales processes and performance through strategic planning and execution.
• Recruited, coached, and developed high-performing teams to exceed revenue and retention goals.
• Strengthened client and vendor relationships, resulting in increased customer loyalty and sustained revenue growth.
• Implemented operational efficiencies that improved productivity and reduced overhead.

Award winning Director of the Year - 2023

• Strategic Operations & Process Improvement
• Continued to have business have utilization at 95% or above annually for the past 5 years.
• Cross-Functional Team Leadership
• Sales Growth & Market Expansion
• Budgeting & Resource Optimization
• Quality Assurance & Risk Management
• Client Relations & Customer Success
• Talent Acquisition & Staff Development
• Change Management & Culture Building
• Oversaw daily operations across departments, ensuring streamlined workflows and policy compliance.
• Implemented process improvements that increased efficiency by 25% and reduced costs.
• Directed multi-million-dollar budgets, aligning resources with business goals for optimal ROI.
• Led cross-functional project teams, delivering results ahead of schedule and under budget.
• Enhanced staff engagement with training programs, mentoring, and leadership development.
• Spearheaded diversity and inclusion initiatives to promote an equitable workplace culture.
• Winner of "Director of the Year" out of 300+ peers for excellence in leadership and sales performance.
• Drove double-digit sales growth by launching client-focused service enhancements.
• Built and scaled high-performing sales teams, exceeding quarterly targets consistently.
• Negotiated vendor contracts, achieving a 15% cost reduction without compromising quality.
• Championed customer satisfaction through strategic feedback systems and service upgrades.

Dynamic Regional Sales Leader with a proven track record of driving multi-site performance, optimizing team effectiveness, and aligning operations with organizational strategy. Recognized for leading 13 locations and over 100 staff, consistently enhancing customer satisfaction, brand integrity, and revenue growth. Skilled in talent development, compliance oversight, and building high-impact sales strategies rooted in ethical leadership and operational excellence. Adept at scaling success through cross-functional collaboration, data-driven decision-making, and a strong focus on culture and community.

• Created a safe, inclusive, and respectful environment that supported diverse teaching and learning needs.
• Assessed student development and safety, implementing interventions to support positive behavioral and academic outcomes.
• Led curriculum planning and instructional strategies, aligning with clear learning objectives and educational standards.
• Maintained accurate academic records, tracked progress, and used data to drive student-centered interventions.
• Collaborated cross-functionally with directors, case managers, and clinicians to support holistic student development.
• Delivered professional development and coaching to enhance instructional effectiveness and student achievement.
• Strengthened school-community partnerships to expand student enrichment and gross motor skill programs.
• Oversaw budgeting, resource allocation, and program compliance to support high-impact educational initiatives.
• Championed diversity and inclusion through workshops and strategic policy implementation.
• Coordinated assessment systems, staff training, and quality reviews to drive operational and academic excellence.