Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Natalie Reyes-Watson

NAPOLEON,OH

Summary

Dynamic Chief Operating Officer at Lifeguide Friends LTD, adept at strategic planning and operations management. Spearheaded process improvements that enhanced productivity and reduced costs. Cultivated a culture of continuous learning, improving employee satisfaction and retention. Established key performance indicators to drive growth while ensuring compliance with industry regulations. Experienced with strategic planning, operational management, and team leadership. Utilizes in-depth knowledge of business processes to drive efficiency and align organizational goals. Track record of enhancing performance through innovative solutions and fostering collaborative work environment.

Overview

2
2
years of professional experience

Work History

Chief Operating Officer

Lifeguide Friends LTD
03.2023 - Current
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple group homes, ensuring organized and cleanly homes and well taken care of individuals.
  • Guided teams through training, rule changes through the state, and medication changes by providing clear communication and decisive leadership during transitions.
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Enhanced company reputation by establishing strong relationships with clients, partners, and county boards.
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
  • Established key performance indicators for each department to track progress towards organizational goals effectively.
  • Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
  • Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
  • Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
  • Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
  • Improved operational efficiency, implementing state-of-the-art technology solutions across multiple departments.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.

Education

Associate Business Management, AAB - Business Management

Northwest State Community College
Archbold, OH
05-2023

Skills

  • Operations management
  • Cross-functional teamwork
  • Strategic planning
  • Process improvement
  • Compliance management
  • Performance management
  • Human resources management
  • Operations oversight
  • Business administration
  • Financial management
  • Management
  • Organizational development
  • Recruitment and retention
  • Marketing
  • Policy development
  • Business analysis
  • Budget administration
  • Relationship and team building
  • Effective communicator and public speaker
  • Management team leadership
  • Client engagement
  • Policies and procedures

Languages

Spanish
Native or Bilingual

Timeline

Chief Operating Officer

Lifeguide Friends LTD
03.2023 - Current

Associate Business Management, AAB - Business Management

Northwest State Community College

Similar Profiles

CREATE PROFILE
Natalie Reyes-Watson