Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Richardson

Honolulu

Summary

Dynamic customer service professional with a proven track record at Goodwill of Hawaii, excelling in high-pressure environments. Recognized for enhancing customer satisfaction through effective relationship building and attention to detail. Skilled in POS systems and adept at multitasking, consistently exceeding service goals and fostering loyalty among customers.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

Goodwill of Hawaii
01.2024 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Sales Associate

Salvation Army Family Store
06.2017 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

No Degree - General Studies

Rio Hondo College
Whittier, CA

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Merchandise restocking
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Positive and professional
  • Team collaboration
  • POS systems

Timeline

Customer Service Cashier

Goodwill of Hawaii
01.2024 - Current

Sales Associate

Salvation Army Family Store
06.2017 - 08.2021

No Degree - General Studies

Rio Hondo College

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