Natalie Rico
Anaheim,CA
Summary
Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Also a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Store Clerk
Country Kwik Market & Deli
Brea , CA
2020.06 - Current
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Managed pricing issues, removal of damaged products and placing special orders for customers.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Used Microsoft Word and other software tools to create documents and other communications.
Salesfloor/Cashier
Target
Brea , CA
2014.08 - 2022.03
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Approached browsing customers to initiate conversations to determine buying preferences.
Cast Member
The Disney Store
Brea , CA
2018.12 - 2019.12
- Planned and coordinated product availability for advertising and promotion purposes.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
High School Diploma -
Brea-Olinda High School
Brea, CACertificate - Pharmacy Technician
American Career College
Anaheim, CA05.2022
Skills
- Cleaning and Sanitizing
- Medication Storage and Labeling
- Cash Register Operations
- Storage Maintenance and Security
- Customer Service
- Payment Processing
- Chemical Handling
- Confidentiality Practices
- HIPAA Compliance
- Time Management
- Ability to Lift 40 pounds
- POS Software
- Strong Communication and Interpersonal Skills
Timeline
Store Clerk
Country Kwik Market & Deli
2020.06 - Current
Cast Member
The Disney Store
2018.12 - 2019.12
Salesfloor/Cashier
Target
2014.08 - 2022.03
High School Diploma -
Brea-Olinda High School
Certificate - Pharmacy Technician
American Career College