Natalie Rison
Winchester,KY
Summary
Customer Service Representative and Dental Assistant with extensive experience managing high call volumes and providing chairside assistance. Proven track record in enhancing customer and patient satisfaction through empathy and efficient problem-solving. Strong skills in inventory management, complaint resolution, and maintaining sterile environments, looking to advance in a dynamic role. Self-motivated and true team player.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CSR AB/DME 1
Pearl Interactive Network
08.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Up trained for AB/DME Tier 1
- Scheduled to up train to AB/DME 2 in September
- Mentoring during 2024 hiring period
Dental Assistant
Dr. Tim F. Crisp DMD
04.2005 - 03.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Applied fluoride varnish and sealants.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
- Expanded knowledge of dental techniques and advancements by attending continuing education courses, applying new learnings to daily practice.
- Assisted in coronal polishing.
- Conducted pre-operative assessments of patients'' medical history to minimize risks associated with anesthesia administration during dental procedures.
- Optimized inventory management by maintaining accurate records of supplies and equipment usage, minimizing waste, and ordering necessary materials in a timely manner.
- Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
- Prepared patient X-rays and images for review by dentist.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Exposed, developed and mounted dental x-rays.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
09.2002 - 04.2005
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Cashier
Long John Silvers
01.2001 - 08.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
George Rogers Clark High School
Winchester, KY06.2003
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Problem-solving abilities
- Computer Proficiency
Certification
- Certified Restorative Functions Dental Assistant (CRFDA) - Dental Assisting National Board (DANB), University of Kentucky, 2015
- Coronal Polishing, Kentucky Board of Dentistry, 2008
- Safe Use of Radiation in Dental Practices, University of Kentucky, 2005
Timeline
CSR AB/DME 1
Pearl Interactive Network
08.2023 - Current
Dental Assistant
Dr. Tim F. Crisp DMD
04.2005 - 03.2015
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
09.2002 - 04.2005
Cashier
Long John Silvers
01.2001 - 08.2002
High School Diploma -
George Rogers Clark High School
- Certified Restorative Functions Dental Assistant (CRFDA) - Dental Assisting National Board (DANB), University of Kentucky, 2015
- Coronal Polishing, Kentucky Board of Dentistry, 2008
- Safe Use of Radiation in Dental Practices, University of Kentucky, 2005
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