Natalie Ritchey
Sylacauga,AL
Summary
Division III athlete with strong sense of discipline, excellent work ethic and impeccable time management and people skills. Goal-oriented and results-focused individual successful at achieving results in the classroom, on the field and in the workplace.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Lori Darlins
Sylacauga, AL
07.2018 - Current
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Monitored cash register operations during shifts for accuracy of transactions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Calculated charges, issued table checks and collected payments from customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Waitress/Beverage Cart Attendant
The Meadows Golf Course
Harpersville, AL
07.2019 - 12.2022
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Presented food and beverages to guests at tables.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
Medical Device Sales Representative Internship
Holman Medical
Harrisburg/Reading, PA
07.2023 - 08.2023
- Identified customer needs and developed solutions to meet those needs.
- Observed multiple surgeries while providing the needed implant for each case.
- Acquired the correct tools to ensure a smooth and effective surgery.
- Restocked implants used in each surgery to replenish any possible implant needed for the next case.
- Acquired basic knowledge of Radlink to assist the surgeon in placing each implant in the correct location.
Education
Bachelor of Science - Business Administration
Huntingdon College
Montgomery, AL05-2023
Skills
- Tableside Service
- Menu Knowledge
- Order Accuracy
- Complaint Handling
- Strong Leadership
- Conflict Management
- Relationship Building
- Customer Service
- Price Memorization
Accomplishments
- Sigma Beta Delta Honor Society
- Phi Theta Kappa Honor Society
- NFCA All- American
- All Conference
- CCS Player of the Week
- CCs All tournament Team
- Division III USA Team
- Academic All-District
- Academic All-America
References
References available upon request.
Timeline
Medical Device Sales Representative Internship
Holman Medical
07.2023 - 08.2023
Waitress/Beverage Cart Attendant
The Meadows Golf Course
07.2019 - 12.2022
Waitress Supervisor
Lori Darlins
07.2018 - Current
Bachelor of Science - Business Administration
Huntingdon College
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