Natalie Rivera
8734 De Soto Ave. Apt.202 Canoga Park,CA
Summary
Deliver proper guest service and guest satisfaction is my high priority. Goal-oriented individual with an outgoing personality. Driven to exceed sales goals and build long-term relationships with guests. Ready to help team achieve company goals. I speak both Spanish and English fluently. Seeking to take on a challenging new role with a growing team.
Overview
4
4
years of professional experience
Work History
Server
Cheesecake Factory Inc
08.2021 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Pre-bussed tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
Sharky's Woodfire Grill
10.2019 - 12.2021
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Self-motivated, with a strong sense of personal responsibility.
Education
GED -
My Ged.com
Online School07.2024
Skills
- Strong verbal communication
- Self-motivated
- Quick learner
- Attention to detail / Strong work ethic
- Extremely organized
- Cash handling expert
- Customer service / Customer-focused
- Strong communication skills
- Conflict resolution
- Multitasking/ Adaptability
- Food and beverage pairings
- Food Safety Standards
- Food Running
- Strong Work Ethic
- Cash Handling
- Hospitality best practices
- Team Player
- Staff Training
- Adaptable and Flexible
- Menu Recommendations
- Menu Memorization
- Food Preparation and Safety
Age
21
Languages
Spanish
Native or Bilingual
Timeline
Server
Cheesecake Factory Inc
08.2021 - Current
Cashier
Sharky's Woodfire Grill
10.2019 - 12.2021
GED -
My Ged.com
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