Emmanuel Santiago Rosa
Jacksonville,FL
Summary
Dynamic and dependable professional with a clean driving record and strong attention to detail, recognized as a top driver at North Florida Courier. Proven ability in time management and GPS route planning, enhancing customer satisfaction through timely deliveries and effective communication. Committed to teamwork and operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Delivery Driver
North Florida Courier
09.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes making me one of the top drivers in our company.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected delivery vehicles regularly to keep in safe working order.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Trained other drivers and helped when they fell behind.
Omni Associate
JCPenney
08.2022 - 09.2023
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Provider Services Representative
Novitas Solutions
11.2021 - 05.2022
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Increased efficiency by accurately entering provider data into company systems and databases.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
Quality Control Inspector
Oreillys Distribution Center
06.2018 - 06.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
Warehouse Shipping Clerk
Oreillys Distribution Center
06.2016 - 06.2018
- Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
- Maintained clean and organized workspaces, contributing to a safer and more efficient warehouse environment for all staff members involved in shipping operations.
- Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
- Improved workflow with consistent adherence to safety regulations and guidelines within the warehouse environment.
- Assisted in the development of departmental goals, actively working to achieve those targets through diligent execution of daily tasks and proactive problem-solving efforts.
- Optimized storage space utilization by rearranging items according to size and frequency of use, leading to better accessibility for staff members.
Education
Automotive Technology
Leominster High School
Leominster, MA06-2016
Skills
- Attention to detail
- Dependable and reliable
- Clean driving record
- Time management skills
- GPS and route planning
- Heavy lifting
- Forklift operation
- Stocking and inventory
- Shipping and packaging
- Safe driver training
- Dispatch communication
- Positive attitude
Timeline
Delivery Driver
North Florida Courier
09.2023 - Current
Omni Associate
JCPenney
08.2022 - 09.2023
Provider Services Representative
Novitas Solutions
11.2021 - 05.2022
Quality Control Inspector
Oreillys Distribution Center
06.2018 - 06.2020
Warehouse Shipping Clerk
Oreillys Distribution Center
06.2016 - 06.2018
Automotive Technology
Leominster High School