NATALIE RIVERA JIMENEZ

• Engage, oversee, and manage Fortune 500 Companies within the Pharmaceutical/Life Science industry, as well as high-ranking diversified companies
• Serve as the primary client point of contact from a business development perspective, collaborating closely with the Chief of Operations Officer to implement new processes and systems, ensuring program quality and customer satisfaction
• Oversee strategic and operational plans for client accounts and portfolios over $1.5 million, consistently delivering successful event strategy and planning, resulting in 100% client satisfaction
• Foster lasting relationships with clients and stakeholders while consistently meeting and exceeding their needs; manage a team of Client Service Meeting Managers to provide an exceptional client experience
• Collaborate with cross-functional departments to proactively address challenges, drive program effectiveness, and work collectively to surpass forecasted cost savings while achieving shared objectives and goals
• Develop, implement, and manage individual program budgets, demonstrating a deep knowledge of the business channel, and implement strategy and process improvements while adhering to agreed SLAs and KPIs
• Conduct training and supervision on business processes and procedures to train 25 staff on daily functions and operations, leading to competent staff and overall team success
• Enhance employee performance by providing coaching and mentorship on key performance indicators, resulting in successful performance management and upskilling of employees
• Key Achievement:
• Successfully managed a diverse portfolio of accounts, contributing to a substantial 48% share of the company's total revenue for the current year.

• Developed short- and long-term strategic business plans, contributing to the ongoing success of operations in Latin America and the USA markets through collaboration with key stakeholders
• Identified growth opportunities and introduced business development initiatives to acquire new clients in evolving business landscapes using detailed market analysis
• Set project scopes, delegated assignments to staff members, and monitored project progress, ensuring that deliverables were consistently completed on-time and within budget constraints
• Provided essential training to Meeting Managers on best practices for leading meetings, resolving client concerns, and delivering optimal services, resulting in increased client satisfaction
• Observed how Meeting Managers conducting live, virtual, and hybrid events; offered constructive feedback and guidance to enhance team performance
• Led discussions following the completion of meetings to review data metrics, evaluate team performances, and finalize payments
• Key Achievement:
• Consistently securing a minimum 30% profit margin for each virtual meeting and achieving client survey ratings of 4 and above.

• Oversaw the integration of digital meeting platforms, transitioning client meetings from in-person to virtual options in response to the COVID-19 pandemic
• Utilized subject matter expertise to plan meetings for up to 300 attendees with various purposes, including sales events, product launches, and mergers
• Coordinated vital logistical needs and scheduling timeframes, ensuring that meetings were properly staged and all required resources, including A/V equipment, F&B, and transportation, were available, serviceable, and in compliance
• Reviewed bids and selected vendors, caterers, and accommodations, effectively securing events at the best possible prices; tracked budget use to ensure allocated expenditures aligned with client needs
• Generated detailed reports for each event, including event resumes, working agendas, and post-event summaries; successfully executed over 50 domestic and global virtual meetings
• Key Achievement:
• Promoted to Assistant Client Success Manager and supported 30+ virtual meetings to mentor the incoming Meeting Manager.

Oversaw coordination of domestic and international meeting logistics for critical sales training, medical education events, and high-level meetings. Streamlined pre-meeting setup activities, improving overall efficiency. Managed post-event billing, ensuring accurate and prompt payment processing, while maintaining event budgets. Evaluated venue bids, selected accommodations, and verified compliance with client specifications.

Key Achievement:

Produced meeting materials and achieved success in coordinating over 700 high-profile meetings and events.

Successfully orchestrated large-scale business, sports, and gastronomic events with budgets up to $2.4 million, attracting 300-3,500 guests. Oversaw end-to-end event planning, from procurement to travel, food, equipment, and lodging arrangements. Diligently managed invoices, ensuring timely processing and resolving discrepancies. Established cooperative marketing agreements with leading hotel brands and airlines, bolstering destination marketing.

Notable achievement: Managed the American Society of Travel Agents International Expo in 2011, elevating Puerto Rico to the #2 destination in the event's history.