Natalie Roberts
Lancaster,CA
Summary
Dedicated and responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
5
5
years of professional experience
Work History
Procedure Scheduler
Gastro Care Institute
Lancaster, CA
03.2023 - Current
- Implemented a user-friendly electronic scheduling system, resulting in increased productivity and reduced errors.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
Patient Care Coordinator
Mind Body Infusion
Santa Clarita, CA
03.2021 - 01.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Patient Coordinator
Skyline Smiles
Santa Clarita, CA
04.2019 - 02.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
High School Diploma -
Pete Knight High School
Palmdale, CA06.2012
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Data entry proficiency
- Appointment Setting
- Calendar Management
- Patient confidentiality
- File preparation
- Time Management
- Computer Proficiency
Timeline
Procedure Scheduler
Gastro Care Institute
03.2023 - Current
Patient Care Coordinator
Mind Body Infusion
03.2021 - 01.2023
Patient Coordinator
Skyline Smiles
04.2019 - 02.2021
High School Diploma -
Pete Knight High School