Natalie Roberts
Lancaster,CA
Summary
Highly skilled and compassionate Healthcare Care Coordinator with 7+ years of experience in enhancing patient outcomes through effective care planning and resource management. Expertise in assessing patient needs and creating tailored care plans within complex healthcare environments. Recognized for strong communication and problem-solving abilities that improve patient satisfaction and optimize clinical workflows.
Overview
7
7
years of professional experience
Work History
Senior Patient Care Coordinator
Omni Wound Physicians
02.2023 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined scheduling processes, improving operational efficiency and reducing wait times for patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Procedure Scheduler
Gastro Care Institute
05.2020 - 01.2023
- Coordinated scheduling of endoscopic and gastrointestinal procedures to optimize provider availability and patient needs.
- Verified insurance coverage and secured prior authorizations for timely approvals of all procedures.
- Communicated pre-procedure instructions effectively, reducing no-show rates and improving patient preparedness.
- Collaborated with physicians, nurses, and administrative staff to accommodate urgent appointments and facilitate efficient rescheduling.
Recptionist/Front Desk Patient Coordinator
Mind Body Infusion
07.2018 - 04.2020
- Delivered exceptional customer service by addressing patient concerns and ensuring positive clinic experiences.
- Processed patient payments through cash and credit cards while maintaining accurate financial records.
- Facilitated patient intake and registration, ensuring accuracy in demographic and insurance information.
- Scheduled and confirmed appointments to align provider availability with patient needs for optimal care.
Education
High School Diploma -
AV Youth Build
Palmdale, CA06-2012
Skills
- Patient intake, registration and scheduling
- Electronic medical records management
- Insurance verification and authorization
- HIPAA compliance
- Medical terminology expertise
- Customer service excellence
- Multitasking in fast-paced environments
- Conflict resolution and de-escalation
- Phone etiquette and call handling
- Medical billing and payment processing
- Data entry accuracy
- Team collaboration
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Adaptability and flexibility
- Quality assurance
Timeline
Senior Patient Care Coordinator
Omni Wound Physicians
02.2023 - Current
Procedure Scheduler
Gastro Care Institute
05.2020 - 01.2023
Recptionist/Front Desk Patient Coordinator
Mind Body Infusion
07.2018 - 04.2020
High School Diploma -
AV Youth Build