Natalie Robinson

Lead and innovate enterprise-wide supplier risk management strategic initiatives across U.S. operations, domestically and globally, with a focus on compliance, scaled operations and supplier governance.

• Department Establishment: Lead adoption and Implementation of TikTok USDS Vendor Management Program to scale supplier risk management initiatives while driving operational excellence throughout the organization.

• Technology and Automation: Led the design and launch of TikTok USDS's first centralized Supplier Management System (SMS) and Supplier Portal resulting in enhance supplier and internal stakeholder workflow transparency, automating previously manual processes saving 30% productivity across stakeholders while delivering real-time compliance reporting.

• Policy Creation: Authored TikTok USDS premiere key supplier policies in collaboration with Legal stakeholder, including Business Code of Conduct, User Agreement and Privacy Policy, aligning internal third-party governance with compliance and ethical standards.

• Standardizing Operations: Collaborate with cross-functional teams to lead creation of supplier standardized operating procedures (SOPs), supplier evaluations, category scorecards and risk metric assessments to streamline vendor governance, resulting in consolidation of 3 Department onboarding procedures and 25% reduction in redundant processes across S2P departments.

• Cost Management: Partner and advise a team of 10 Category Managers on contract management; prioritizing monitoring top contract spend supplier relationships valued at $400M, paving the way for implementation of strategic initiatives resulting in 10% total cost savings.

• Supplier Relationship: Conduct Quarterly Business Reviews (QBR) with top spend suppliers to analyze performance against competitors, contract adherence and identify improvement areas, while managing high-level global supplier QBR meetings with executive stakeholders, using developed standardized templates to ensuring consistency.

• Ownership: Lead companywide roll-out of high-level supplier workflows; design and manage templates, procedures, documents, policies, training and websites regarding supplier management for internal and external stakeholders.

• Risk Management: Construct and deploy comprehensive cross functional third-party risk assessment frameworks, including vendor onboarding due diligence, adverse media monitoring, and risk tiering models to proactively identify and mitigate compliance and reputational reducing overall risk by 5%.

• Reporting: Draft weekly and quarterly supplier OPEX reporting to C-Suite Executives; assist with report draft for Enterprise Department and attend TikTok USDS Executive Business Review (EBR) strategy meetings held quarterly.

Managed Scaled Operation and Product Data Operation (PDO) outsourcing and vendor management programs for Trust & Safety, AI and Content Moderation programs across global regions.

• Oversaw a $600M portfolio of 15+ outsourcing partners, achieving a 20% reduction in operational risks and service level agreements (SLAs) while negotiating contracts and optimizing vendor performance to align with Facebook's billion-dollar Trust & Safety initiatives.

• Managed portfolio of top spend strategic Business Process Outsourcing (BPO) suppliers focusing on Trust and Safety (T&S), Content Moderation - QC, NPL, UGC and Artificial Intelligence (AI) programs, including planning, execution, implementation, forecasting, QBR, location selection, compliance audit, contract negotiations and cost optimization of programs.

• Developed and optimized internal supplier contract intake process workflow resulting in reduction of 75% resource use while accelerating review cycles and approvals.

• Acted as a strategic thought partner for a continuously evolving billion-dollar business, working effectively with Facebook internal business teams as the primary Source to Pay (S2P) business partner and category expert, addressing supply chain and supply market opportunities on global outsourcing suppliers.

• Built and cultivated strategic relationships with key suppliers and internal cross functional stakeholders to strategically develop, implement and optimize outsourcing and vendor management solutions.

• Actively identified, monitored issues and managed risks for programs while balancing business requirements versus technical constraints to maximize Facebook's benefits.

• Ensured regional and local regulation processes were aligned to Facebook’s global operating model; applied policies, standards and practices established for vendor management.

Led negotiations, closed high-value outsourcing contracts and drove global technology procurement strategies

• Led end-to-end process of negotiating and redlining commercial business process outsourcing (BPO) agreements for cloud services, IT outsourcing, application development, including MSA’s, SOW’s, SaaS, NDA’s, subcontractor agreements, third-party agreements.

• Worked independently within the department to negotiate and close domestic and international outsourcing contracts under the 50+ client accounts assigned.

• Results driven, closing monthly contracts valued between $2M-$3M; instrumental in negotiating a $40M global outsourcing agreement resulting in a 15% cost savings.

• Partnered with delivery and business teams to balance risk, speed, and value in high-stakes negotiations while serving as escalation lead for contractual disputes, driving efficient resolution strategies

Oversaw legal documentation and contract management for global public relations and marketing clients.

• Specialized in technology supplier contracts, SOW, MSA, NDA - drafting, editing and negotiating contracts from top tier technology clients generating millions in revenue annually.

• Contract trafficking, ensured legal documents were reviewed and approved by internal executives and subsequent transmitted to appropriate outside parties, streamlining the approval process, reducing turnaround time by 25%.

• Summarized key clauses of agreements to ensure business lines were aware of deadlines, legal obligations and other contractual requirements during and after the contract term.

• Created internal compliance Quarterly Conflict report to be disseminated to managers and C-Level executives globally and assisted with preparations for legal audits and various reportings.