Natalie Robinson

Leading enterprise-wide vendor risk management initiatives across the U.S. operations, domestic and globally, with a focus on compliance, performance and supplier governance.

• Implemented continuous improvement initiatives within the vendor management function, driving operational excellence throughout the organization.
• Trained team members on best practices in vendor management, fostering a culture of continuous learning within the department.
• Managed disputes effectively between vendors and internal stakeholders through mediation techniques to arrive at mutually beneficial resolutions.
• Collaborated closely with legal counsel to ensure compliance with applicable regulations and industry standards in all contracts executed with vendors.
• Led cross-functional project teams to evaluate new technologies and solutions for integration into the company''s supply chain strategy.
• Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
• Enhanced supplier relationships by implementing effective communication strategies and conducting regular performance reviews.
• Established clear performance metrics for vendors, enabling data-driven decision-making during supplier evaluations and negotiations.
• Maintained strong collaborative relationships with internal stakeholders through timely updates on vendor activities and status reports on key initiatives.
• Conducted quarterly reviews with vendors to assess performance against contracts and identify improvement areas.
• Reporting to C- Level

Developed and deployed a comprehensive vendor risk framework, reducing reputational and regulatory risk by 25% through proactive onboarding, monitoring, and tiering protocols.

• Designed and implemented TikTok’s first centralized Supplier Management System (SMS), enhancing supplier visibility, process scalability, and operational efficiency.

• Created and launched an executive-level Supplier Portal, automating workflows and supporting real-time compliance reporting.

• Standardized global QBR processes and supplier scorecards, improving accountability and executive reporting across critical supplier relationships.

• Authored key supplier policies, including the Business Code of Conduct and Privacy Policy, aligning internal governance with legal and ethical standards.

Collaborated with cross-functional teams to streamline vendor onboarding processes, decreasing onboarding time by 30%.

Managed outsourcing and vendor management for trust & safety, AI, and content moderation programs across global regions.

• Managed a portfolio of top-spend Business Process Outsourcing (BPO) suppliers, negotiating contracts and optimizing vendor performance to align with Facebook’s billion-dollar Trust & Safety initiatives.
• Oversaw a portfolio of 15+ outsourcing partners, achieving a 20% improvement in service level agreements (SLAs).
• Developed and Streamlined internal contract intake workflow, cutting resource use by 75% while accelerating review cycles and approvals.
• Spearheaded cost optimization and compliance alignment for AI and NLP outsourcing services, achieving 20% reduction in operational risks.
• Built and led strategic supplier relationships and sourcing initiatives across cross-functional global teams.
• Prepared and managed sourcing documents, contracts, statements of works and related procurement documents including planning, execution, implementation, QBR's, location selection and compliance audit, contract negotiations and cost optimization of programs.
• Actively identified, monitored issues and managed risks for projects while balancing business requirements versus technical constraints to maximize Facebook's benefits.

Negotiated and closed high-value outsourcing contracts, driving global technology procurement strategies.

• Lead end-to-end contract lifecycle, negotiating commercial outsourcing contract agreements for IT services, MSA, NDA, SaaS, and cloud deals, supporting 50+ enterprise clients.
• Results driven - closing monthly contracts valued between $2M–$3M; instrumental in negotiating a $40M global outsourcing agreement resulting in a 15% cost savings.
• Partnered with delivery and business teams to balance risk, speed, and value in high-stakes negotiations while serving as escalation lead for contractual disputes, driving efficient resolution strategies.

Oversaw legal documentation and contract management for global technology clients.

• Drafted, reviewed and negotiated legal documents including MSAs, NDAs, and contract amendments for high-revenue technology clients.
• Streamlined contract approval processes, reducing turnaround time by 25%.
• Created internal compliance Quarterly Conflict report to be disseminated to managers and C-level executives globally.