Natalie Robinson

I bake buns, rolls, and other various breads in bulk to sell.

• Cleaned and maintained kitchen equipment and oven.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Streamlined production processes by optimizing dough shaping and proofing methods for consistent results.

I bake desserts in the dining hall for the students that day, as well as baking items for catering events.

• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Trained and supervised new employees on bakery operations and procedures.
• Operated and maintained bakery equipment, including ovens and mixers.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Cleaned and maintained kitchen equipment and oven.

I take orders for cakes and other baked goods, on the phone and in person. As well as packaging baked goods, taking inventory, preparing items for the next morning, and cleaning the bakery at close. I also decorate cakes for sale and custom orders, and assisting customers with their needs and questions.

• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.

Started as a cashier and worked my way up to a manager to one of the three stores owned. Kept store in working order by ordering product, keeping store clean, gave other employees tasks for their shifts, and consulting the general manager with ways to handle big problems. Opening store, counting all drawers, reporting overages and shortages.

• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.

Running cash register efficiently, keeping track of money in drawer and out of drawer, selling product in store, helping deli take orders, knowledge on how to run gas pumps, counting down drawer and taking out profit.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Delivering product to customers in efficient time and care, taking orders at to go window and over the phone, making pizzas, opening and closing store, packing food for delivery, washing dishes, cleaning store.

• Delivered packages to customer doorsteps and business offices.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Verified accuracy of all deliveries against order forms.

I would stock the grocery, health and beauty, and dairy departments. I would also take inventory of what was in the backroom to find what needed to get out to the floor. As well as assisting customers with their needs and questions.

• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Helped customers locate desired items and transfer oversized items to vehicles.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Checked and pulled defective or expired products from shelves.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Removed debris and packaging from boxes and separated for recycling or disposal.
• Contributed to loss prevention efforts through vigilance in keeping an eye on potential theft situations during early morning shifts.
• Unloaded arriving product stock and moved to store display areas.
• Provided excellent customer service, addressing questions and assisting shoppers in locating desired items.
• Unpacked and broke down merchandise cartons and pallets.